About the role

Are you currently working in an administrative role but fancy something slightly different? Are you super organised and enjoy working as part of a wider team?

We are looking for an enthusiastic, pro-active, and self-motivated individual to join our Customer Services team at our Lockerbie Site. As a natural ‘people-person’, you will thrive on networking daily with existing and potential customers to support the administrative process by being our point of contact for our customer base.

The ideal candidate will be organised with a fantastic attention to detail. You will work closely with our external sales and onsite teams to ensure all process information and reporting is accurate, up to date and delivered to both internal and external stakeholders as required.

Full training will be given on our business system & about our products and manufacturing processes. The ideal candidate will be able to work in a fast-paced environment & be keen to learn.

This role is a key part of our site team and deals with lots of different information, so being able to interact with a variety of stakeholders and internal partners is key to being successful in this role – no 2 days are the same!

If you have excellent attention to detail, have experience of working within a customer communication role and fancy a new challenge – then we might be looking for you!

About you  

We're looking for someone who is highly organised, enjoys working with detail and takes pride in delivering accurate work.

You may currently be working in an administration, office support, coordinator or business support role and be looking for a new opportunity to develop your skills.

We'd Like to See:

• Computer literate and confident, especially on Microsoft packages (Excel, Outlook, Word, Teams etc)
• Relevant administration experience – ideally within a manufacturing environment
• Able to work independently but also comfortable building strong working relationships with colleagues and stakeholders around the business
• A positive and can-do attitude
• Strong organisational skills with proven ability to handle multiple tasks at any given time

Previous experience within packaging or manufacturing is not essential as full training will be provided.

Benefits 

• Competitive salary (pro rated)
• 25 days holiday plus bank holidays  (pro rated)
• Pension scheme, life assurance and income protection
• Employee Assistance Programme
• Employee Discounts
• Cycle to work scheme

Location: Lockerbie

Hours:  This role is 31hrs per week across 4 days (Monday-Thursday, 9am – 4.45pm)

About us

We are DS Smith, together with International Paper, we are a global leader in sustainable packaging solutions and other fibre-based products. We believe a better, more sustainable tomorrow is possible with the right people, who challenge and support one another to enact positive change. We employ more than 65,000 colleagues in North America and Europe, Middle East and Africa (EMEA), who are experts in innovation, manufacturing, design, sales, sustainability, supply chain, and much more. Together with our customers, we make the world safer and more productive, one sustainable packaging solution at a time. Become part of a world-leading organisation and do your best work with us!

Fair recruitment at DS Smith

To fulfil our purpose of redefining packaging for a changing world, we aim to build a diverse, motivated, and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly, differences are valued, and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds, bring different perspectives, ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply, even those not meeting all criteria

As a Safety-first employer, we are committed to maintaining the highest standards across our operations. Our approach to safety means going beyond minimum legal requirements and focuses on continuously elevating how we work safely—every day, at every level. Shortlisted candidates will be asked to complete a brief safety questionnaire as part of the selection process. This helps us ensure that everyone who joins our team shares our focus and commitment to design, operate and maintain injury-free workplaces for our employees and everyone who enters our facilities.
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