Customer Service Administrator

Loughborough (LE11)

Salary: £32,000–£34,000 + Company Bonus Scheme
Hours: Monday–Friday, 8.00am–5.30pm
Location: Loughborough (LE11) – Office-based
Contract: Full-time, Permanent

A great opportunity to build your career with a successful family business!

Are you passionate about customer service, enjoy building relationships and love being part of a busy, supportive team?

We are recruiting on behalf of a successful, established family business for an enthusiastic and organised Customer Service Administrator to join their friendly team in Loughborough.

Established in 1975, our client is an independent family business supplying office products, furniture, print solutions and reprographic papers to businesses throughout the Midlands. With an annual turnover exceeding £10 million, they have built an excellent reputation on quality products, outstanding service and lasting customer relationships.

As the business continues to grow, this is an exciting opportunity to join an established company where people are valued, contributions are recognised and career development is encouraged. The vacancy has arisen following an internal promotion, and there is genuine potential for the right person to progress into a management role.

The Role

You'll play an important part in delivering an excellent customer experience, acting as a key point of contact for customers and ensuring their orders and enquiries are dealt with efficiently and professionally.

Your responsibilities will include:

• Processing customer orders by telephone, email and online.
• Managing customer enquiries, providing product, pricing and availability information.
• Building and maintaining strong customer relationships.
• Resolving queries, handling returns and dealing with invoice issues.
• Monitoring outstanding orders and keeping customers updated.
• Identifying opportunities to promote products and generate additional sales.
• Working closely with Purchasing and Operations to ensure excellent customer service.

Requirements

You'll be a positive, organised and confident communicator who enjoys helping customers and takes pride in delivering great service.

Ideally, you'll have:

• At least one year's experience in customer service, administration or a customer-facing role.
• Excellent communication and telephone skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• A proactive approach and the ability to use your own initiative.
• GCSE Maths and English at Grade C/4 or above, or equivalent.

Experience in office supplies, wholesale, distribution or B2B customer service would be advantageous but isn't essential.

Benefits

• Competitive salary of £32,000–£34,000.
• Company bonus scheme.
• 28 days' annual leave.
• Workplace pension.
• Free on-site parking.
• Friendly, supportive working environment.
• Genuine career progression and management development opportunities.
• Stable, established family business.
• No weekend working!

Interested?

If you're looking for a varied customer service role where you can make a real difference, develop your skills and build a long-term career, we'd love to hear from you.