CUSTOMER SERVICE ADMINISTRATOR (VOICE)

Some roles need one specialist skill. This one needs a reliable all rounder, someone who can move between a customer call, an unpaid invoice, and a subcontractor query within the same hour, and keep every one of them moving. If you like variety, and you take real satisfaction in seeing a list of outstanding items shrink to zero, this role will suit you well. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their Customer Service Administration function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will keep invoicing, payroll, and customer communication running smoothly across the branches you support.

Role Snapshot

The Customer Service Administrator provides responsive customer service by phone and in writing, processes invoicing for key B2B, consumer, and insurance accounts, manages subcontractor invoices, and supports the weekly payroll function. The role also assists with scheduling or purchasing from time to time as the branch requires. Coverage is a confirmed day shift of 8:00am 5:00pm AEST (Sydney/Melbourne time, adjusting automatically with Australian daylight saving).

Key Responsibilities

Customer Service

• Deliver a professional, caring, and friendly experience on every call and enquiry.

• Keep customers informed of schedule changes, delays, or conflicts through clear communication.

• Maintain two way communication with internal teams so everyone is briefed with current information. Invoicing & Compliance

• Ensure there are no obstacles to jobs being invoiced on the day they are completed.

• Keep customer portals accurately updated, working collaboratively with other functions to secure this outcome.

• Ensure glazing and ancillary invoices are accurate and in line with contractual and business rules.

• Ensure all cash is collected, reconciled, and accounted for on a timely basis.

• Support the accurate and on time completion of the weekly payroll function. Continuous Improvement

• Bring a 'thinking outside the square' mindset to solve recurring administrative problems.

• Support the revision of existing practices to deliver improved outcomes.

Qualifications & Experience Essential

• Strong organisation and planning skills, able to manage competing priorities effectively.

• Excellent attention to detail across documents, invoices, and records.

• A customer service orientation, providing responsive support by phone and in writing.

• Clear communication skills, maintaining accurate notes and comprehension both internally and externally.

• Strong document management and record keeping practices.

• Competent with Microsoft Office and business systems.

• Reliable time management, consistently meeting deadlines.

• Sound judgement in resolving routine issues independently.

• A professional approach to handling confidential and sensitive information.

• Reliability and ownership, following tasks through to completion.

Desirable

• Experience with job management software such as SimPro

What we value:

We are proud of our diverse global team, all working in a collaborative environment and guided by these shared values:

Curious and Clever: Smart questions spark smart solutions.

Entrepreneurial Energy: Think like an owner. Solve like a founder.

Fast with Intent: We move fast and deliver real results.

Laugh and Learn: We don’t take ourselves too seriously, just our results

Join the A-Team and experience the A-Life!