Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

At Howden, Commercial & Schemes, commercial insurance isn’t just what we do – it’s who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client’s assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support.

If you enjoy speaking with customers, building relationships and turning enquiries into sales, we'd love to hear from you. We're looking for a Customer Sales Advisor to join our specialist Protect My Let team on a fixed-term contract. You'll work with customers who have already expressed an interest in our products, helping them find the right insurance solution while delivering an outstanding customer experience.

Whether you've worked in sales, retail, customer service, lettings, estate agency or a contact centre environment, this could be a fantastic opportunity to develop your career with one of the UK's leading insurance brokers.

Please note: This is a fixed-term contract. You will be based in either our Colchester or Cheltenham office, working on a hybrid basis with three days per week in the office. During your initial training period, you will be required to attend the office full-time.

In this role, you will

• Speak with customers who have expressed an interest in our products and services
• Convert enquiries into new business opportunities while delivering excellent customer service
• Build strong relationships with customers, insurers and colleagues across the business
• Achieve and exceed individual and team sales targets
• Understand customers' needs and recommend appropriate solutions
• Negotiate effectively to deliver positive outcomes for both customers and the business
• Follow up on outstanding documentation and customer queries

Knowledge & Experience

• Has previous experience in a sales, customer service or customer-facing role
• Is confident building rapport and influencing customers
• Has experience working towards targets and objectives
• Enjoys delivering excellent customer service
• Insurance experience is beneficial but not essential.

Skills

• Excellent communication and relationship-building skills
• Customer-focused with a positive and proactive approach
• Strong attention to detail and accuracy
• Ability to prioritise workload and meet deadlines
• Comfortable working in a fast-paced environment
• Good literacy, numeracy and IT skills

Qualifications

• GCSEs (or equivalent) including Maths and English
• A Levels (desirable)
• Cert CII qualification (desirable)

#LI-VD1

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.