1) Warranty Data Management

• Collect and analyze warranty data from OEM portals and internal systems.
• Monitor warranty trends (R/1000, cost per vehicle etc.) and identify high-risk components.
• Prepare monthly warranty performance reports for management and customers.

2) Claim Investigation & Root Cause Analysis

• Investigate returned parts and warranty claims to determine failure mode and root cause.
• Coordinate with production, engineering, and suppliers for containment and corrective actions.
• Document findings in structured problem-solving format (8D, 5-Why, Fishbone).

3) Customer Interface

• Communicate with OEM warranty teams regarding claim status, analysis results, and corrective actions.
• Support customer audits and warranty reviews; ensure timely response to inquiries.
• Maintain compliance with customer-specific requirements (e.g., warranty reporting formats, timelines).

4) Continuous Improvement

• Drive initiatives to reduce warranty costs and improve product durability.
• Feed lessons learned into DFMEA/PFMEA and design/process improvements where applicable.
• Support APQP activities with warranty risk analysis for new programs.

5) Compliance & Documentation

• Ensure adherence to IATF 16949, ISO 9001, and OEM warranty requirements.
• Maintain accurate records of warranty claims, analysis reports, and corrective actions for audits.

Qualifications & Skills

• Bachelor’s degree in mechanical engineering or related field.
• 3–5 years experience in automotive quality or warranty analysis.
• Strong knowledge of IATF 16949, APQP, PPAP, FMEA, and structured problem-solving.
• Familiarity with OEM warranty systems (Nissan, Honda, Ford, etc.).
• Analytical skills with proficiency in Excel, Power BI, Minitab or similar tools.
• Good communication skills in Thai & English

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