Would you like to be part of a global, diverse and motivated Customer Care team? Are you a proactive person with great communicative skills and attention to details approach? Do you have first experience in customer service, working in a dynamic, international environment? Then you might be our new colleague at Hempel.

As a Customer Care Representative with Dutch language skills, you will be providing the best services to our customers, in line with Hempel vision and values. This is an exciting opportunity to join Hempel, to develop and grow within the company.

This role is located in Gdansk, Poland and requires office attendance in a hybrid model.

What will your responsibilities be?

• Managing large customer inquiries, incl. quotations order placement, tracking, delivery status updates, product information and more.

• Handling customer complaints

• End to end cross-border sales order management in the ERP system, incl facilitation of on-time delivery, product substitutions and invoicing

• End-to-end return order management

• Outbound and inbound customer communication 

• Support and/or drive resolution of non-technical customer complaints

• Support customer data management

• Frequent interaction with the commercial organization on orders

• Ensuring that a safe and healthy work environment exists by adhering to company health, safety and environment policies 

• Ensure the upholding of local and global compliance rules, when handling orders

What will make you successful in this role?

• Ideally a Bachelor's degree in a relevant field or equivalent experience

• Experience or education in a relevant customer care role, ideally in an order to cash environment

• Experience in working with standard operating procedures 

• Proficient with standard MS Office programs

• Working efficiency (written and spoken) in English and Dutch

• Strong problem-solving and decision-making abilities

• Ideally proficient in using ERP software (Microsoft preferred) 

• Positive mindset and willingness to work as a team

​​What else do we look for in you?

• You have a customer centric mindset

• You are eager to develop competencies

• You have a can-do attitude

• You are quality minded

• You are resilient 

• You have a proactive mindset

• You can listen and follow instructions and standard procedures​

Does this sound like you?

If you see yourself in this description or you’re ready to give it a try, please apply by submitting your CV into our system.

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other. 

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact. 

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work.  We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents,  we can achieve great things, together.