Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : Business Process Management (BPM)
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
A ServiceNow Business Analyst (BA) for the BFSI (Banking, Financial Services, and Insurance) sector acts as the critical bridge between business stakeholders (compliance officers, risk managers) and technical teams. They ensure ServiceNow platforms (like ITSM,SPM, ITOM and ) automate BFSI workflows securely and efficiently.

Role Overview As a ServiceNow Business Analyst in the BFSI sector, you will lead requirement gathering, process mapping, and functional design for banking-specific ServiceNow implementations. You will ensure the platform aligns with complex regulatory mandates, operational risk management practices, and strict data security standards.

Key Responsibilities
Requirements Gathering: Conduct workshops with BFSI stakeholders to translate business needs into detailed technical user stories, epics, and acceptance criteria.
Module Specialization: Drive functional requirements for ServiceNow modules, focusing heavily on ITSM,CMDB,HAM and Integrations.
Process Optimization: Analyze As-Is banking operations and design To-Be automated workflows for incident, problem, change management, and audit tracking.
UAT & Testing: Define functional test scenarios, coordinate User Acceptance Testing (UAT) with business users, and manage post-go-live support.
Stakeholder Management: Serve as the primary liaison between IT developers and business units (e.g., retail banking, wealth management, risk/compliance). Required Qualifications
Experience: 5–8+ years of total IT experience, with at least 3–5 years dedicated strictly to ServiceNow support and development activity as a Business Analyst.
Platform Expertise: Deep functional understanding of ServiceNow ITSM. Hands-on exposure to ServiceNow tool is highly mandatory for risk-focused roles.
Agile Methodology: Proven track record of writing stories and managing backlogs in Agile/Scrum or SAFe environments.
Soft Skills: Exceptional client-facing, communication, and analytical skills.

Preferred Qualifications
Certifications: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS - ITSM).
Education: Bachelor s degree or BE / B.Tech.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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