Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Agile Project Management
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are seeking a motivated and detail-oriented Jira Align Support Engineer to join our Agile Tooling team. This role is critical in supporting the configuration, maintenance, and operational management of Jira Align, ensuring smooth tool usage for end-users and alignment across enterprise portfolios, programs, and teams.

Roles & Responsibilities:
- Assist in the initial setup and configuration of Jira Align instances.
- Configure system settings, process flows, custom fields, and other solution-wide configurations.
- Support the integration between Jira Align and Azure DevOps (or Jira Software) through connector configuration.
- Monitor connector syncs, troubleshoot errors, and coordinate resolution with Atlassian support.
- Manage user access and roles in Jira Align, including provisioning, deactivation, and license tracking.
- Support user license audits and monthly license usage reviews.
- Support onboarding new portfolios, programs, and teams into Jira Align.
- Set up program-level backlogs, roadmaps, value streams, and OKRs where applicable.
- Respond to and resolve user-reported incidents, technical issues, and 'how-to' questions.
- Maintain documentation on configuration changes, FAQs, and standard operating procedures.
- Contribute to user enablement by supporting training sessions and creating walkthrough guides.
- Identify opportunities to enhance tool usability and improve operational support.
- Stay current with Jira Align updates, release notes, and best practices.


Professional & Technical Skills:
- Bachelor s degree in computer science, Information Systems, or a related field.
- 1–2 years of experience in a technical support or tool administration role (Jira Align, Jira, Azure DevOps, or similar platforms).
- Basic understanding of Agile frameworks (SAFe, Scrum, Kanban) and product lifecycle management.
- Hands-on experience with Jira Align configuration, connector setup, or related Atlassian tools is a strong plus.
- Strong troubleshooting and analytical skills.
- Good communication and interpersonal skills to support users effectively.

Additional Information:
- Jira Align Accreditation
- Overview of Focus & Talent
- Experience working in enterprise Agile transformation programs.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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