Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary

MUST HAVE:
1. ServiceNow Order Management for Telecommunications (OMT) and Product Catalogue
Developing and implementing solutions within the ServiceNow platform to manage the sales and fulfillment of telecom products and services. The role involves technical design, configuration, and integration with external systems to automate order capture, decomposition, and orchestration.

ServiceNow Customization: Develop and configure SNOW modules.
Scripting: Write JavaScript/GlideScript, create Business Rules, UI Actions, and automate workflows.
Integrations: Implement REST, SOAP, and web service integrations with external systems.
Troubleshooting: Resolve issues, perform updates, and ensure system performance.
Collaboration: Gather requirements, document solutions, and work with cross-functional teams.
Languages: JavaScript, GlideScript
Modules: ITSM, Service Catalog, Incident, Change, Problem
Integrations: REST, SOAP, MID Server
Tools: Business Rules, Flow Designer, UI Policies
Certifications: ServiceNow Certified Application Developer

Roles and Responsibilities:
ServiceNow Customization: Develop and configure SNOW modules.
Troubleshooting: Resolve issues, perform updates, and ensure system performance.
Collaboration: Gather requirements, document solutions, and work with cross-functional teams.
Expected to be an SME.
Collaborate and manage the team to perform.
Responsible for team decisions.

Professional & Technical Skills:
Scripting: Write JavaScript/GlideScript, create Business Rules, UI Actions, and automate workflows.
Integrations: Implement REST, SOAP, and web service integrations with external systems.
Languages: JavaScript, GlideScript
Modules: ITSM, Service Catalog, Incident, Change, Problem
Integrations: REST, SOAP, MID Server
Tools: Business Rules, Flow Designer, UI Policies

Additional Information:
- The candidate should have minimum 5 years of experience in ServiceNow IT Service Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.