Crisis Intake Case Manager

📍 Location: Phoenix, AZ
📆 Schedule: In Person - 4/10s (Wed-Sat, 7:00AM-5:30PM)
💰 Competitive Pay + Full Benefits

MIND 24-7 is transforming behavioral health care by providing immediate, on-site crisis intervention—no mobile response required. As a Crisis Intake Case Manager, you are the first point of contact for individuals experiencing a behavioral health crisis. You will create a compassionate, structured, and therapeutic entry into care while supporting the multidisciplinary team in determining the appropriate level of treatment.

This role is ideal for a collaborative professional who thrives in fast-paced environments and is deeply committed to safety, dignity, and trauma-informed care.

Why Choose MIND 24-7?

✅ Mission-Driven Work – Be the “always open front door” to mental health care
✅ High-Impact Role – Directly influence safe care placement and patient stabilization
✅ Team-Based Care Model – Partner with BHMPS, Therapists, BHTs, and clinical leaders
✅ 24/7 Crisis Setting – Structured, on-site care in a controlled environment
✅ Career Growth – Join a rapidly expanding behavioral health organization

Your Role & Impact

🔹 Conduct comprehensive initial case assessments, gathering clinical history, symptoms, and social supports
🔹 Perform suicide and safety risk screenings in alignment with program protocols
🔹 Present intake findings clearly to the multidisciplinary treatment team
🔹 Coordinate admissions logistics and collaborate with Behavioral Health Technicians and clinical staff
🔹 Provide patients and families with program orientation and care expectations
🔹 Support discharge planning, case management, and social determinant resource recommendations
🔹 Maintain accurate and timely documentation in the electronic health record
🔹 Communicate professionally with referral sources and internal teams
🔹 Utilize trauma-informed de-escalation techniques in high-stress situations
🔹 Safely participate in physical interventions (including approved holds/restraints) when required, following MIND 24-7 safety protocols
🔹 Travel between clinic locations as needed to support patient care operations
🔹 Strictly adhere to HIPAA regulations and all company compliance standards
🔹 Attend required supervision and complete ongoing clinical training

What We’re Looking For

✔️ High School Diploma (required) Bachelor’s in Psychology (preferred)
✔️ 4+ years behavioral health experience
✔️ Experience in crisis stabilization, psychiatric, or behavioral health settings (required)
✔️ Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
✔️ CPR certification (or willingness to obtain upon hire)
✔️ SafeClinch or equivalent de-escalation training (or willingness to complete)
✔️ Strong assessment, interviewing, and documentation skills
✔️ Ability to remain calm, compassionate, and professional in high-stress environments
✔️ Proficiency with EHR systems and basic computer applications
✔️ Commitment to trauma-informed care and patient dignity