Accepting applications until: 

Job Description

Credit Analyst (9-Month FTC)

Your Role: Credit Analyst

Location: Reading

As a Credit Analyst at Global, you will manage a portfolio of customers, proactively securing timely payments and resolving overdue debt. Reporting to the Credit & Risk Manager, you will help improve collections performance, minimise aged debt and protect cash flow through strong account management, effective use of automation and collaborative working.

As a Credit Analyst at Global, you will:

Key Responsibilities

• Debt Collection & Account Management: Proactively manage a portfolio of national or regional customer accounts, chasing payments, reducing overdue balances and resolving payment issues. Build professional customer relationships while taking appropriate action to minimise aged debt.
• Automation & Workflow Management: Use automation platforms and finance systems to manage collection activity, monitor outstanding balances and maintain accurate account records. Identify opportunities to make processes simpler, more efficient and effective.
• Stakeholder Collaboration & Reporting: Work closely with Sales, Finance and Collections colleagues to resolve disputes and remove barriers to payment. Provide clear, regular updates on collection activity, risks and performance.

What You’ll Love About This Role

Think Big: Help shape more effective collections activity by identifying recurring issues and opportunities to improve ways of working.

Own It: Take responsibility for your portfolio, follow actions through and make a measurable contribution to cash collection.

Keep it Simple: Use clear communication, sound judgement and efficient processes to resolve payment issues promptly.

Better Together: Partner with colleagues across the business to resolve queries, manage risk and deliver positive outcomes for Global and its customers.

What Success Looks Like

In your first few months, you’ll have:

• Built a clear understanding of your customer portfolio, payment terms and collection priorities.
• Developed effective relationships with customers and key internal stakeholders.
• Managed collection activity consistently, maintaining accurate records and timely follow-up.
• Contributed to reducing overdue debt and resolving payment queries efficiently.
• Become confident using the relevant finance systems and automation tools.
• Identified practical opportunities to improve collection processes or customer outcomes.

What You’ll Need

• Credit control experience: A proven track record of managing collections activity and helping to reduce overdue debt.
• Communication skills: The ability to communicate clearly, professionally and confidently with customers and internal stakeholders, including in challenging conversations.
• Attention to detail: A careful and accurate approach to account management, reporting and collections processes.
• Problem-solving mindset: The ability to identify practical solutions to payment challenges, apply sound judgement and escalate risks when appropriate.
• Digital confidence: Comfortable using finance systems and automation tools to manage workflows and collections activity.
• Organisation and resilience: Able to prioritise effectively, remain professional under pressure and focus on actions that will have the greatest impact.
• Collaborative approach: A team player who works constructively with Sales, Finance and Collections colleagues.