Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

Registration of traffic worldwide

• Administration of Infobip senders database
• Processing customer sender registration requests and registering them directly with the MNOs/suppliers
• Providing traffic security (both externally and internally) and control through content restrictions and template registration
• Specializing in region specific or product-based registration processes
• Ordering numbers (VLN/SC) and enabling setup for 2way communication between our customers and end users
• Other 2-way activities (MO resources, keywords setup...)
• OTT traffic registration for WhatsApp, Viber, KakaoTalk, Zalo, Telegram, Line, Internet of Things, Rich Content SMS, Mobile Identity, Google Business Messages

 

Troubleshooting

• Troubleshooting in cases where existing sender setups are not working
• Troubleshooting sender and 2-way related issues
• Answering any inquiry regarding senders and helping stakeholders through the process of registration

 

Ensure high-level of customer satisfaction

• Serve as trusted technical resource by acting on technical service request with desired quality and customer satisfaction standard

 

Contribute to internal improvement initiatives

• Update internal databases with information about technical services (sender registration, country/network regulations, setup of new connections, etc.)
• Document technical procedures and best practices and share with technical community
• Maintain work quality through consistent personal diligence in change management, actively following novelties and changes in procedures and work-processes (ensuring that no errors due to not following new procedures occur)
   

Focus on Continuous Development

• Participate in Continuing Education sessions
• Be fully versed in technical processes and tool functionalities
• Collaborate and share knowledge with technical community on company level

 

Skills and qualifications:

• You have at least 2 years of experience in Customer Support or in the Customer Service Field
• Intermediate to advanced knowledge in MS Excel/spreadsheets
• Knowledge in A2P communications, SMS Messaging is preferred but not required
• Ability to operate effectively in a fast-paced environment with competing and shifting priorities
• Solid organizational skills including attention to detail and patience
• You are not afraid to dig deeper and use your analytic approach to solve technical problems
• You communicate effectively to clients, partners, colleagues, and engineering teams alike in English and local language

Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.  While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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