LGT Wealth Management was formed around a clear and uncompromising vision – to bring global best practice in building institutional quality investment portfolios to Australian clients.

With a shared passion for building an uncompromised business – we created something new from the ground up. A chance to leave behind the things that weren’t working, while enhancing the things that were. Our authentic and personalised client-first commitment. Our entrepreneurial spirit. Our focus in best-in-class advice. And our intimate understanding of the Australian private wealth landscape.

In 2022 we became a part of the LGT Group, who shared our entrepreneurial spirit, long-term approach and private-ownership model. Today, with the global expertise, stability, and capability of LGT behind us, we can work without being reliant on markets or margins, with a singular focus on giving our clients the advice and deep expertise they need for generations to come.

Your responsibilities

Reception and visitor experience

• Welcome, register and direct visitors in a professional, warm and discreet manner.
• Manage incoming calls, shared reception communications and routine enquiries, ensuring messages are accurate and promptly relayed.
• Coordinate visitor arrivals with hosts, including meeting room readiness and visitor access processes in accordance with local procedures.
• Maintain a consistently professional reception environment, including presentation standards for client-facing and shared front of house spaces.
• Anticipate routine visitor and host needs, resolve straightforward matters promptly and escalate non-routine matters appropriately.

Front of house administration

• Complete day-to-day reception administration, including visitor records, courier and mail handling, meeting room support and other assigned administrative tasks.
• Maintain accurate records, registers and shared information relevant to reception operations.
• Follow approved procedures for confidential information, visitor information, access-related processes and document handling.
• Support the preparation of meeting rooms and client areas in line with established service standards.

Service, risk and escalation

• Apply front of house procedures consistently, including emergency, security, health and safety and business continuity instructions relevant to the role.
• Identify service issues, incidents, unusual visitor activity and potential risks, and escalate them promptly to the Front of House Supervisor or Team Leader.
• Contribute practical feedback on recurrent service issues and opportunities to improve the visitor experience.

Facilities partnership

• Identify and report workplace, meeting-room or front of house presentation issues to the appropriate Facilities contact or through approved channels.
• Coordinate routine requests and provide relevant information to Facilities, while remaining within front of house responsibilities.

Your skills and experience

• Experience in reception, client services, administration or premium hospitality, ideally within financial or professional services.
• Strong client-service focus, discretion and polished communication skills.
• Ability to coordinate client hospitality, meeting rooms, visitors, couriers and day-to-day office requirements.
• Highly organised, proactive and able to manage competing priorities.
• Strong stakeholder-management skills and a collaborative approach.
• Proficiency in Microsoft 365 and meeting-room or visitor-management systems.

LGT Wealth Management is committed to the ongoing development of their employees. Your development will be managed and tailored to your role and future career path. 

LGT Wealth Management is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity.