Job Description

Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most.

This position provides specialized expertise in global medical insurance programs for internationally mobile employees. The SME ensures compliance with regional and global healthcare regulations, supports policy design, advises on cost optimization, and collaborates with stakeholders to enhance global medical insurance offerings. The position requires coordination with HR, Mobility, Legal, and Compliance teams to implement best practices for expatriate and business traveler healthcare solutions.

Key Responsibilities:

• Policy Administration: Assist in implementing and maintaining global medical insurance policies and procedures.

• Data Analysis & Reporting: Collect, analyze, and report claims data, cost trends, and employee feedback to support decision-making.

• Employee & HR Support: Address queries from mobile employees and HR teams regarding medical insurance policies and claim escalations.

• Vendor Coordination: Support interactions with insurance providers, brokers, and third-party administrators to ensure smooth service delivery.

• Compliance Monitoring: Ensure adherence to global healthcare regulations and corporate policies, assisting with audits and reporting requirements.

• Process Improvement: Identify areas for process optimization and efficiency in global medical insurance administration.
• Training & Documentation: Assist in developing communication materials, FAQs, and training sessions for employees and HR teams.

Educational Requirement:

• Must have:
  Minimum Bachelor’s Degree or relevant business experience

Skills and Work Experience

Must have

• Fluency in spoken and written English language
• Excellent Customer Service skills/strong relationship management skills essential
• Knowledge of Accenture Mobility and HR tools along with Supervisory experience
• Experience managing vendor relationships
• Excellent analytical and problem-solving skills to assess policy performance and risk exposure.
• Strong communication and stakeholder management skills to collaborate with global teams.
• Proficiency in data analysis and reporting tools (e.g., Excel, Power BI).
• Ability to work independently and manage multiple projects in a fast-paced environment.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.