Job Description:

#DIGITAL CAMPUS - ITSM Operation and Service Specialist

An opportunity for an ITSM Operation and ServiceSpecialist has arisen within

Airbus Helicopters (Albacete, Spain)

WHY JOIN US?

📍 LIFE IN ALBACETE: QUALITY & CONVENIENCE - 

Albacete is a dynamic, historic city in Spain, located in the region of Castilla-La Mancha. This modern urban center, known for its rich cultural heritage, and it is conveniently close to Madrid and the Mediterranean coast.

Forget long commutes. Albacete offers you the great advantage of a “15-minute city": safe, accessible, comfortable and perfectly connected. Enjoy a premium standard of living at a competitive cost, ensuring you have the perfect balance between your career and your personal life.

🚁 AIRBUS HELICOPTERS: GROW WITH US - We offer more than a job; we offer a community. Immerse yourself in a young, collaborative environment that feels like family. As a strategic Center of Excellence, we are a global leader in helicopter production, offering you endless potential to grow alongside our major projects.

✨THE PROJECT: SHAPING THE FUTURE - Welcome to the Digital Campus, a pioneering ecosystem dedicated to industrial digitalization and innovation. This is more than just a workplace; it is a technological hub where we define the future of flight. 

Bring your ideas to a dynamic, modern ecosystem and help us build the next generation of aerospace solutions.

Description

The IT Operation and Service Specialist for Asset & Configuration Data Management plays a crucial role in ensuring the accuracy, health, and reliability of our Configuration Management Database (CMDB). This position is responsible for the day-to-day management of CMDB data, acting as a bridge between the data and the IT teams that rely on it. The ideal candidate will ensure that IT Service Management (ITSM) processes are strictly followed and will empower our Product Service Lines (PSLs) to effectively manage and consume CMDB data within ServiceNow.

Your Challenges

• CMDB Maintenance (RUN Tasks): Execute daily operational (RUN) tasks to maintain, update, and audit CMDB data content, ensuring high accuracy and reliability of configuration items (CIs) and their relationships.

• Data Quality Improvement: Proactively collaborate with and support other IT teams (infrastructure, application, network, etc.) to identify data discrepancies, resolve CI conflicts, and continuously improve overall CMDB data quality.

• PSL Technical Support: Act as the primary technical point of contact for Product Service Lines (PSLs), providing hands-on support and guidance as they manage and update their specific CMDB data within the ServiceNow platform.

• Scenario Building & Consumption: Assist PSLs in designing and building practical scenarios and workflows to help them efficiently consume CMDB content for incident, problem, change, and lifecycle management.

• Process Adherence: Ensure all asset and configuration management activities align with internal governance, ITIL best practices, and organizational ITSM standards.

Skills

• Certification: Active ITIL Certification (ITIL Foundation V3 or ITIL 4 Foundation minimum requirement).

• ITSM Expertise: Comprehensive understanding of IT Service Management (ITSM) processes, IT operations, and how Configuration Management interacts with Incident, Problem, and Change Management.

• CSDM Framework: Solid knowledge of the ServiceNow Common Service Data Model (CSDM), with a specific focus on the data model for products and services objects.

• Technical Knowledge: Hands-on experience working with ServiceNow, specifically navigating and managing data within its CMDB and Asset Management modules.

• Analytical Skills: Strong attention to detail with the ability to analyze complex data sets, identify trends, and troubleshoot data discrepancies.

• Communication Skills: Excellent interpersonal skills with the ability to translate technical data concepts to various IT teams and PSLs, acting as a supportive consultant.

Optional skills

• Previous experience with ServiceNow Discovery or Service Mapping.

• Advanced ITIL certifications or ServiceNow System Administrator (CSA) certification.

• Experience working in Agile or DevOps environments alongside Product Service Lines.

WHICH BENEFITS WILL YOU HAVE AS AIRBUS EMPLOYEE?

At Airbus we are focused on our employees and their welfare. Take a look at some of our social benefits:

• Vacation days plus additional days-off along the year (Apróx. 35 days per year in total).

• Attractive salary.

• Hybrid model of working: we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

• Collective transport service subject to working calendar/home location.

• Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants.

• On-site facilities (among others): free canteen, kindergarten, medical office.

• Possibility to collaborate in different social and corporate social responsibility initiatives.

• Excellent upskilling opportunities and great development prospects in a multicultural environment.

• Option to access special rates in products & benefits.

Take your career to a new level and apply online now! 🚁

Since this position is managed transnationally, please submit your documents (CV and/or cover letter) in English.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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