À propos de ce poste Coordinator Group Desk/ Group Reservations (m/f/d) chez Ruby Hotels
At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.
Hey Sunshine,
You're a pro when it comes to planning and behind-the-scenes magic? You believe that your work should be a place with personality and soul, where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and the heartbeat of our Rubyverse.
We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our Ruby Ninu Workspace and Corporate Office on the beautiful island of Malta, bundles together with the teams in Munich, all front office, marketing and revenue activities outsourced from the hotels. The central Group Desk department is responsible for handling group enquiries and bookings, as well as ensuring they are processed smoothly.
Join us and make it your own story
Trust us, you won't get bored, as you:
- process group enquiries from all our Ruby Hotels in our CRM (HubSpot)
- manage and monitor group bookings in the PMS (Opera Cloud) in accordance with our standards to ensure a smooth process
- will act as the direct point of contact for companies and agencies and as the link between our customers and our hotels
- are responsible for accounts receivable processing and invoicing
- help new staff get up to speed quickly through induction and training
- monitor our operational standards, check that they are being adhered to, and further develop them
We've been waiting for you, since you have/are:
- completed a vocational or a degree in hospitality management
- gained some initial experience in the (group) bookings and/or front office department; this would be an advantage but is not essential
- a warm and friendly manner, and your communication skills allow you to shine in every interaction
- an analytical and methodical approach, a high degree of independence, and a strong sense of responsibility and commitment to quality.”
- a keen sense for guests’ needs, embrace new ideas, and aren’t afraid to challenge the status quo.
- very familiar with the MS Office suite and have already worked with one or two booking systems
- a perfect command of English. Knowledge of French or German would be an advantage
What's in for you? That's how we groove:
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Where have you been so long?
Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players.
Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.
Diversity, Equity & Inclusion
We believe that...
...you can love whoever you want to
...you should decide for yourself whether and with which pronouns you would like to be addressed
...you can be proud of your heritage and culture
...you don't have to justify your religion or world view
...you are good, just as you are and make our team and Ruby's diversity unique
We can't deal with: isms
Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.
If you want to know what to expect listen to our Ruby Stories here:
Get to know our People & Culture Team
Any questions about our pitch? Then contact us at [email protected] or +49 89 125 095 220.
Your Ruby Recruitment Team
