Core Responsibilities:

• Assists in multiple Palms Casino Resort venues as needed on entertainment nights; collaborates with Guest Services, Ushers, and VIP personnel to ensure events are successful.

• Assists with ensuring rider requirements are met and contract processes are executed for Entertainers.

• Work with Hotel Group Reservations, Hotel VIP Services, and Touring Parties to submit room blocks and finalize rooming lists. Inspect VIP suites and prepare overnight arrival packages. Help connect Tour Managers to final folios after checkout.

• Submit Ground Transportation requests when applicable.

• Assist with collecting payments for ticketing needs. Balances monies at the end of the shift with leadership present. Follow cash handling and inventory procedures to ensure security of assets and inventory while maintaining PCI compliance.

• Resolve problems and respond to policy or procedural questions as needed. Handles all customer concerns before and during events, inclusive of any formal complaint resolutions. Escalate guest issues as needed.

• Assist with ticket holds, ticket counts, and processing promotional tickets.

• Update weekly reports. Schedule meetings and walkthroughs.

• Organize files and backup.

• Enter payment requisitions, invoicing, vendor relations. Track payments.

• Respond to guest phone calls and emails. Field venue inquiries.

• Audit property screens to ensure all shows are rotating properly.

• Proof entertainment marketing assets.

• Assist with front of house event set up.

• Perform other job duties as requested.

Qualifications:

• High School Diploma or GED required.

• Associate’s degree in related field preferred.

• Minimum of two (2) years of related experience required and one (1) year of experience within a hotel/gaming property is preferred.

• Ability to obtain/renew all government required licenses or certification, specifically a Nevada Gaming license, if required.

• Must be 21 years of age.

• Must have strong understanding of Microsoft Office Suite (Outlook, Word, Excel, etc.).

• Must have strong problem-solving abilities, combined with a capacity to work independently, and make appropriate decisions without supervision.

• Must be able to operate within a strict schedule, when necessary, and maintain strong organizational skills and attention to detail.

• Must be able to handle multiple projects at one time and to react well under pressure.

• Must be able to interact well with internal and external customers and work as a team member.

• Must be able to work flexible hours, including nights, weekends, and holidays.

• Must present a well-groomed appearance.

Physical Demands:

• Work is performed in indoor and outdoor settings.

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

• May be exposed to smoke.

• The noise level in the work environment is usually moderate to loud.

• Constant contact with executives, department management, employees, and guests.

• Prolonged sitting or standing and mobility.

• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally.

• Eye/hand coordination.

• Use of standard office equipment.

• Ability to distinguish letters, numbers, and symbols.

Equal Opportunity Employer:

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!