Job Description:

Essential Duties & Responsibilities:

• Monitor all CCTV cameras reporting outages and making service requests when needed
• Create copies of video footage upon authorized request
• Monitor access management system, addressing alarms with security and making notifications of incidents
• Communicate (often via handheld radio) with security to coordinate stadium access for deliveries and locked door access requests
• Issue new and returning employees identification cards, providing appropriate access levels once authorized
• Run various reports using the access management system, upon authorized request
• Maintain door schedule on event days through access management system
• Turn lights on/off using the lighting control panel as requested
• Acknowledge and process daily parking / visitor requests for guests
• Issue temporary passes to approved vendors / contractors who enter at employee entrance
• Receive and submit internal requests for service, notifying the proper trade group for repairs by entering information into the Aware System
• Monitor the operation of escalators and elevators from inside the Control Center, making notifications and service calls when necessary
• Assist with incoming and outgoing mail / deliveries when needed
• Put together the daily Fire Safety Team attendance sheet
• Monitor the fire command station, serving as a Building Evacuation Supervisor, when the Fire and Life Safety Director (FLSD) is not in the Command Center or required to be on duty
• Assist the FLSD with fire / Emergency Action Plan drills and our live events
• Obtain and maintain FLSD Certifications once eligible
• Process Do Not Admit forms for arrests made by NYPD or warnings issued by security to individuals on Citi Field property
• Assist in office with tasks and other duties as assigned

Qualifications:

• Availability of working nights, weekends, and holidays as part of a rotating shift
• Strong data entry skills and computer proficiency with Microsoft Excel, Word, and Outlook
• Must have a professional demeanor and an ability to follow established procedures
• Possess strong communication skills, both verbal and written
• Ability to function in a sometimes-stressful environment
• Previous experience in an Operations environment or work in a fire safety role preferred
• Experience with Genetec Security Desk, or Aware Systems a plus

The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested. 

The New York Mets value the unique qualities individuals with various backgrounds and experiences can offer the organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential. 

Salary Range: $50,000 - $60,000

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