Jon Description:

Key responsibilities for this work order include the following: 

• Ticket handling, Printer fixing, Chromebook fixing and inventory. 

Technical support and problem resolution 

• Take the lead in resolving technical issues that require on-site support. 
• Conduct thorough troubleshooting to identify the root cause of problems. 
• Act as the liaison between on-site operations and the remote IT support team overseas.
• Communicate technical issues and requirements to the remote team accurately and clearly. 
• Provide detailed information and documentation to facilitate remote troubleshooting and support. 
• Works closely with the remote service desk team to resolve technical issues. 

Customer support and service 

• Communicates updates, challenges, and tasks to the client in a clear and timely manner. 
• Listens actively to client concerns and addresses them appropriately. 
• Ensures client satisfaction by following up on issue resolution and providing necessary support. 
• Takes personal interest in the quality of work and meeting customer needs. 
• Demonstrates professionalism and clarity in written communication, ensuring accuracy and attention to detail in all email interactions. 

Requirements

-Need to be on-site 2 days a week . Most likely Tuesday and Thursdays

-Have your own transportation

-Will require background check clearance post selection as it is a client pre-requisite