Contract Processing Agent

Reporting to: Customer Loyalty Team Lead

Location: HQ – Exeter EX2 7JF (Hybrid 4 Days In Office 1 From Home After Successful Probation)

Salary: £25,000 + Annual Performance Based Bonus

(Internal Job Level Reference: Associate)

Join Focus Group as a Contract Processing Agent and keep our processes seamless

Who We Are:

At Focus Group, we provide the technology that powers the digital workplace – and we’re proud to support over 30,000 businesses across the UK. From our humble beginnings in 2003 to becoming one of the UK’s fastest growing private tech unicorns, we’ve built a company where people come first and progress is constant.

What We’re Looking For..... 

We’re looking for a meticulous, proactive Contract Processing Agent to join our Customer Loyalty team. This role is key to making sure off-boarding processes are completed accurately and efficiently, while ensuring customers receive a smooth and professional experience.

You’ll be:
✔ Exceptionally detail-oriented with a methodical approach to work
✔ Able to juggle multiple admin tasks without breaking a sweat
✔ A strong communicator who works well across teams
✔ A problem-solver who can spot issues and suggest improvements
✔ Comfortable working independently but loves being part of a collaborative team

What you'll need:

• Excellent written and verbal communication skills
• Experience in a fast-paced admin or processing environment
• Ability to multitask and manage multiple steps of a process simultaneously
• Strong time management and organisational abilities
• Proven ability to work independently with accuracy and persistence
• Excellent attention to detail and a passion for getting things right
• Capable of solving problems and suggesting improvements where needed
• Competency in Microsoft Office (especially Excel, Outlook, and Word)

What's in it for you?

✔ Career stability – A permanent role in a growing department with clear process ownership

✔ Structured training – Learn our systems and procedures with full support

✔ Positive hybrid working – After probation, enjoy the flexibility of working from home one day a week

✔ Collaborative culture – Be part of a team that shares knowledge, supports each other, and celebrates wins

✔ Recognition & reward – Annual bonus based on performance, plus access to our full range of Focus Group benefits

Why Join Focus Group? 

At Focus Group, we celebrate individuality, value contribution, and invest in your development.

You’ll join a supportive, inclusive team that works hard and has fun doing it. If you’re ready to be part of a business where your work is valued, your growth is supported, and your voice is heard – let’s build something brilliant together.