Essential Functions 

Provide billing and customer account support while partnering with Operations and Finance teams to ensure accurate and timely revenue recognition. 

• Collect, validate, and maintain trip and service data required for accurate client invoicing. 

• Collaborate with operations teams to ensure daily transportation activity is properly documented and submitted for billing. 

• Prepare, review, and process invoices and related billing documentation for assigned clients. 

• Verify trip records, mileage, wait time, no-shows, cancellations, and special services prior to invoice generation. 

• Interpret transportation contracts, service agreements, and pricing schedules to ensure accurate invoicing and compliance with billing requirements. 

• Process weekly, monthly, and contract-specific billing cycles within established deadlines. 

• Resolve billing discrepancies, payment issues, and client inquiries in a timely and professional manner. 

• Monitor accounts for payment discrepancies and assist in identifying billing errors or revenue leakage opportunities. 

• Communicate directly with clients regarding invoices, billing questions, and supporting documentation. 

• Generate billing reports, invoice summaries, and other client-requested reporting. 

• Maintain rate schedules, contract pricing, and billing system data to ensure invoice accuracy. 

• Ensure billing practices comply with transportation contracts, broker requirements, service level agreements, company policies, and applicable regulations. 

• Maintain accurate documentation to support audits, customer reviews, and internal controls. 

• Meet established productivity, accuracy, and service standards. 

• Support and assist operations when needed with driver safety compliance reporting and documentation. 

• Perform other duties as assigned. 

Qualifications 

Education 

• Associate degree in Business Administration, Accounting, Finance, or a related field preferred. 

• An equivalent combination of education and relevant experience may be considered. 

Experience 

• Two (2) years of experience in billing, invoicing, accounts receivable, customer service, administrative support, or a related field preferred. 

• Experience in transportation, logistics, healthcare transportation, or contract-based billing environments preferred. 

• Experience using billing, accounting, ERP, scheduling, or transportation management systems preferred. 

Knowledge, Skills & Abilities 

• Strong attention to detail and commitment to data accuracy. 

• Ability to analyze billing data and identify discrepancies. 

• Strong organizational, prioritization, and time management skills. 

• Excellent customer service, verbal communication, and written communication skills. 

• Proficiency in Microsoft Excel, Outlook, Word, and reporting tools. 

• Ability to handle sensitive financial and client information with discretion and confidentiality. 

• Ability to work independently while collaborating effectively across departments. 

• Strong problem-solving and critical-thinking skills. 

• Ability to interpret contracts, pricing schedules, and billing requirements. 

• Ability to learn and navigate multiple software systems and databases. 

Success in This Role 

Success in this position is demonstrated by: 

• Accurate and timely invoice generation. 

• Minimal billing errors, disputes, and rework. 

• Prompt resolution of client billing inquiries. 

• Consistent compliance with contract requirements and company policies. 

• Strong working relationships with operations, finance, and clients. 

• Effective support of revenue collection and cash flow objectives. 

Physical Requirements 

• Ability to remain stationary and work at a computer for extended periods. 

• Ability to occasionally move files, records, and office materials weighing up to 20 pounds. 

• Ability to communicate effectively in person, by phone, and electronically. 

This is an on-site role in our Hudson, MA, office.