This role is accountable to the Price and Performance Lipper team, which plays a vital role in delivering high-quality, independent fund content and analytics to the global investment community. With a strong emphasis on customer collaboration, the team supports report migration, resolves data integrity issues, and ensures the accurate and timely processing of financial data. Working closely with Client Success Managers, product management, and internal stakeholders, they document customer use cases, streamline operations, and enhance the overall client experience. Leveraging deep financial expertise and a commitment to continuous improvement, the team drives innovation and operational efficiency across Lipper’s suite of investment management solutions

Responsibilities:

• Analyze reports to provide feedback on feasibility and timelines, where necessary, liaise with product management on alternatives
• Identify and implement opportunities to bring operational efficiency to the customer.
• Provide regular updates and feedback to internal stakeholders and customers.
• Handle general queries from customers relating to the content and files provided, work with customer support as needed.
• Work with product management to capture any future requirements for inclusion into LSEG Lipper for Investment Management
• Assists in resolving client data issue cases and is responsible for sourcing, collecting, and curating content from financials documents / instruments / feed sources across Lipper content sets and products / services.
• Actively participate in the acquisition, creation, calculation, maintenance and quality assurance of Lipper service results, as well as coordinating and implementing ad hoc product delivery projects.
• Supports in resolving client cases by fixing the data integrity, missing data and other similar issues efficiently
• Processes data in an accurate and timely manner using the knowledge of the tools and financial markets
• Uses the approved sources to identify the data, convert / make valuable contributions to the data, or use the data as is defined in the collection policy
• Communicates and collaborate with different teams where required to support sourcing and collection of data efficiently
• Adheres to the quality metrics and prioritizes activities to support business and customer requirements
• Supports specific projects assigned and meets or exceeds the metrics defined
• Suggests process improvement ideas to improve efficiency and customer experience.
• Responsible for the creation and automation of fund's data files coming in from dedicated shared mailboxes and FTP server.
• Support and provide help in every way possible with issues regarding data processing and automations.
• Communicate server/mailbox issues to Developer/Support Team.

Qualifications & Experience:

• Excellent communicativeness and interpersonal skills to accomplish various tasks. 
• Excellent attention to detail and able to prioritize workload and handle unexpected events.
• Strong interpersonal, analytical, and problem-solving skills.
• Excellent time management skills to meet targets in a multi-task environment.
• Ability to handle change and challenge existing working patterns and processes.
• A delivery focused mentality with manifested achievements. 
• Understanding of all critical asset static data and master information requirements. 
• A structured approach to working methods including expertise in crafting and implementing controls and day to day procedures.
• Excellent internal and external client service focus experience and skills
• Team orientated and focused

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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