Jobs › Companies › GE Appliances › Consumer Service Manager (Remote -Dallas/Austin, TX)

À propos de ce poste Consumer Service Manager (Remote -Dallas/Austin, TX) chez GE Appliances

GE Appliances · Sur site · USA, Austin, TX

At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  


The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 


Candidates must be legally authorized to work in the United States at the time of hire and must be able to maintain such authorization without current or future employer or school sponsorship. GE Appliances will not sponsor employment-based visas for this position now or in the future.


Interested in joining us on our journey? 


We are seeking a Senior Consumer Service Manager (CSM) to lead and support a team of approximately 41 union and non union hourly major appliance repair technicians located across Austin, Dallas, Oklahoma City & Tulsa. This is a work-from-home position with frequent travel throughout the region to conduct technician meetings, safety audits, training, and hands-on performance management.

Position

Consumer Service Manager (Remote -Dallas/Austin, TX)

Location

USA, Austin, TX

How You'll Create Possibilities

JOB DESCRIPTION / RESPONSIBILITIES:

  • Effectively manages, coaches, and develops a dispersed workforce of 41 appliance repair technicians to ensure team objectives and goals are being carried out.
  • Ability to motivate employees to meet daily targets by holding them accountable for performance and providing feedback as needed.
  • Review metrics and customer feedback data to identify and create action plans to address performance opportunities.
  • Coach employees on how to handle difficult conversations and complicated situations
  • Conduct regularly recurring team meetings with employees
  • Utilize effective problem-solving and conflict-resolution skills.
  • Responsible for managing profits and losses for assigned areas.
  • Displays extensive knowledge of industry standards and practices, achieve Safety compliance program/training & focus on Recordable Rates for workers comp.

What You'll Bring to Our Team

QUALIFICATIONS:

Required Qualifications:

  • Bachelor’s Degree or seven years of equivalent work experience
  • Minimum of seven years of work experience
  • Minimum of two years of Supervisory experience of employees
  • Experience managing a Profit and Loss center or similar
  • Ability to travel up to 50%
  • Ability to work out of a home office
  • Excellent interpersonal, communication, teamwork, and facilitation skills
  • Strong business acumen
  • Primary residence should be within a commutable distance to the territories listed above: Austin, Dallas, Oklahoma City

Preferred Qualifications:

  • Experience managing a remote workforce
  • High level of personal accountability
  • Proven track record of getting results and achieving goals
  • Basic knowledge of Microsoft Office
  • Previous GE Appliances Factory Service or other appliance service experience
  • Supervisory experience of managing at least 20 or more employees
  • Experience managing approximately $3 million in costs

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]

Prêt à postuler chez GE Appliances ?
Postuler chez GE Appliances

À propos de GE Appliances

GE Appliances, a Haier company, is more than a place to work. We imagine, design and build some of the world's best appliances. Our people strive to improve themselves, the company and the community—building challenging and rewarding careers along the way. We value diversity, teamwork, innovation and lean manufacturing. We work with some of the best people in the world who take pride in our products and thrive on challenges. More than a place to work, GE Appliances is a place of opportunity, a place to grow and a place to develop your career. Recruitment Fraud Notice

Voir tous les emplois chez GE Appliances →

Emplois similaires

GE Appliances
Warehouse Supervisor - Sydney
GE Appliances
⚡ Postuler tôt Sydney, Australia Sur site
● Nouveau 👁 Vu ✓ Postulé il y a 21 h
GE Appliances
Design Development Manager
GE Appliances
⚡ Postuler tôt Auckland, New Zealand Sur site
● Nouveau 👁 Vu ✓ Postulé il y a 21 h
GE Appliances
Service Technician - WA
GE Appliances
⚡ Postuler tôt Perth, Australia Sur site
● Nouveau 👁 Vu ✓ Postulé il y a 21 h
GE Appliances
Experience Centre Design Consultant
GE Appliances
⚡ Postuler tôt FPA Auckland Experience Centre Sur site
● Nouveau 👁 Vu ✓ Postulé il y a 21 h
GE Appliances
Demand Planner
GE Appliances
⚡ Postuler tôt Birchwood, United Kingdom Sur site
● Nouveau 👁 Vu ✓ Postulé il y a 21 h
GE Appliances
Service Technician - WA
GE Appliances
⚡ Postuler tôt Perth, Australia Sur site
● Nouveau 👁 Vu ✓ Postulé il y a 21 h
GE Appliances
D2C Manager
GE Appliances
⚡ Postuler tôt Vimercate (MB) Sur site €40,000–€40,000
● Nouveau 👁 Vu ✓ Postulé il y a 1 j
GE Appliances
Brand & Content Operations Specialist
GE Appliances
⚡ Postuler tôt Vimercate (MB) Sur site €32,000–€32,000
● Nouveau 👁 Vu ✓ Postulé il y a 1 j
GE Appliances
OTD Specialist
GE Appliances
⚡ Postuler tôt Vimercate (MB) Sur site €35,000–€35,000
● Nouveau 👁 Vu ✓ Postulé il y a 1 j

Inscrivez-vous pour des suggestions adaptées aux emplois que vous ouvrez et aux recherches que vous enregistrez.

Plus d’emplois chez GE Appliances

Voir tous les emplois chez GE Appliances →

Postuler maintenant
🤖

Doucement — un instant

JobsRadar a été conçu pour de vraies personnes qui traversent une période difficile dans leur recherche d’emploi — pas pour des requêtes automatisées. Vous cliquez beaucoup trop vite et vous êtes maintenant temporairement bloqué.

Revenez plus tard. Si vous cherchez réellement un emploi, nous sommes de votre côté — agissez simplement comme un être humain.

Catch your next role the second it’s posted.

Create a free account and we’ll watch the boards for you — the instant a job matches your search, it lands in your inbox or Telegram. No digging, no refreshing.

Create free account

Free forever · takes 30 seconds · already have one?

Prenez une longueur d’avance dans votre recherche d’emploi.

Rejoignez notre canal Telegram pour ce qui vous aide à décrocher le poste — références salariales, le pouls hebdomadaire du marché et les annonces de nouveautés. Pas de spam, que du signal.

Rejoindre le canal — c’est gratuit