Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Fraud, Investigations & Regulatory Enforcement (FIRE)

Management Level

Manager

Job Description & Summary

The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.

The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.

About the Team

The Financial Crime Unit (FCU) delivers managed services and advisory support to global financial institutions across KYC, Transaction Monitoring (TM), AML investigations, and regulatory compliance. Teams operate in high-volume, risk-sensitive environments with clearly defined quality, productivity, and governance standards.

Team Leaders play a critical role in translating operational plans into daily execution, ensuring delivery teams meet performance targets while maintaining

regulatory integrity and client expectations.

About the Role

The Team Leader is responsible for the day-to-day leadership, performance management, and delivery execution of assigned KYC or Transaction Monitoring teams. This role ensures analysts and quality control staff operate efficiently, consistently, and in line with agreed service levels, quality benchmarks, and risk standards.

The Team Leader acts as the primary point of coordination between delivery teams and operations leadership, focusing on workforce management, issue resolution, and continuous performance improvement.

What You Will Do

Delivery & Execution Management

• Lead and manage day-to-day delivery of assigned KYC or TM workloads

• Allocate cases, manage priorities, and balance team capacity against delivery targets

• Monitor productivity, quality outcomes, and adherence to turnaround times

• Identify delivery risks, bottlenecks, or capacity gaps and escalate proactively

People Leadership

• Provide ongoing coaching, guidance, and performance feedback to analysts and QC staff

• Conduct regular check-ins, huddles, and performance discussions

• Support onboarding and ramp-up of new team members

• Foster accountability, engagement, and a high-performance team culture

Quality & Risk Oversight

• Reinforce compliance with policies, procedures, and regulatory expectations

• Support quality remediation efforts and reinforce learnings from QC feedback

• Ensure accurate documentation, system usage, and audit readiness

Stakeholder & Operations Support

• Act as first-line escalation point for delivery issues and operational risks

• Provide status updates, metrics, and insights to Operations Managers

• Support implementation of process updates, changes in scope, or client requirements

What We Are Looking For

Required Qualifications & Experience

• Bachelor’s degree or college graduate in Accounting, Finance, Business, Economics, or a related field

• Typically 5+ years of experience in financial crime operations, KYC, Transaction Monitoring, or related AML functions

• At least 2 years of experience leading or supervising teams in a delivery or operations environment

• Strong working knowledge of either KYC or Transaction Monitoring processes and regulatory expectations

• Experience working in high-volume, regulated, or managed services environments

• Strong analytical and problem-solving skills with the ability to make sound judgment calls

• Strong written and verbal communication skills

Certifications & Training (Advantage)

• CAMS, ICA, or other AML-related certifications

• People management, leadership, or supervisory training

• Lean Six Sigma (Yellow/Green Belt), Agile, or project management training

• PMP or equivalent (advantage, not required)

Location Requirement

This role is based in Yogyakarta, Indonesia. Please note that relocation assistance is not provided for this position. Candidates who are currently based outside Yogyakarta will be expected to make their own relocation arrangements if offered and accepting employment. By applying for this opportunity, you acknowledge and confirm your willingness to self-relocate to Yogyakarta as required.

What You Can Expect

• Direct leadership responsibility with visible impact on delivery outcomes

• Clear performance expectations tied to quality, productivity, and team health

• Exposure to increasingly complex portfolios and leadership responsibilities

• Career progression into Operations Management, SME, or Delivery Leadership track

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Anti-Bribery, Anti-Money Laundering Compliance, Business Ethics, Coaching and Feedback, Code of Ethics, Communication, Compliance and Governance, Compliance and Standards, Compliance Auditing, Compliance Frameworks, Compliance Program Implementation, Compliance Reporting, Compliance Review, Compliance Risk Assessment, Compliance Training, Controls Compliance, Creativity, Cybersecurity Risk Management, Data Analysis and Interpretation, Data Protection Management (DPM), Disability Support {+ 35 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date