Meet the Team

The Customer Experience (CX) team is a group of extraordinary technical experts whose focus is delivering a world-class customer experience by solving the toughest business challenges with network-centric solutions. We accelerate customer and partner success through groundbreaking technology design, implementation, and optimization across a broad range of Cisco technologies. Our team collaborates closely with Cisco account teams, partners, and multi-functional groups to drive meaningful technology transitions and deliver real business outcomes. We are a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. Our impact is validated through strong financial results, industry recognition, and some of the highest customer and employee satisfaction scores at Cisco.

Your Impact 

As a Consulting Engineer, you will support the design and deployment of robust Service Provider solutions that drive key business outcomes, acting as a trusted technical advisor to customers. This role is exciting because you'll own complex engagements end-to-end, shape architectural direction for major enterprises, and drive innovation by integrating AI and automation into how Cisco delivers services — all while expanding your influence across teams.

• Independently execute, deployment, migration, and optimization activities of robust service provider for strategic customers.
• Create customer-facing documentation, migration plans, and implementation plans aligned to CX standards; build complex test environments to validate designs.
• Engage in customer solution discussions — connecting proposed solutions to business priorities

Minimum Qualifications:   

• Requires BS/BE/BTech degree or equivalent with 4-8 years of experience in a similar job role.
• Excellent written and verbal communications skills, ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers
• Service Provider related certification (CCNA, CCNP) is helpful and you have a drive for continuous learning.
• Knowledge of L2 / L3 networking protocols and technologies (IPv4/IPv6, STP/RSTP, EVPN, OSPF, ISIS, BGP, QoS, Multicast).
• Knowledge of Unified MPLS Architecture
• Knowledge and hands-on experience on NCS540, NCS560. ASR9k NCS55xx and Cisco 8k platforms.
• Has knowledge of overlay technologies like MPLS, L2VPN and L3VPN.
• Has basic knowledge and understandings of Cisco SDN based technologies such as SR-MPLS and SRv6. 
• Fluency in Japanese is preferred to manage and support our customers in Japan

Preferred Qualifications:

• Understanding of relevant Cisco technologies and delivery methods and builds skills in articulating technical concepts.
• Foundational consulting and collaboration skills 

• Knowledge of software programmability, automation (Python, GitHub, Ansible, Terraform and so on), orchestration, and/or virtualization technologies
• Leverages AI and automation to enhance delivery efficiency, innovation and customer outcomes, while also increasing personal productivity and focus on high-impact work

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.