About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary

The Automation Consultant Expert is a newly created role responsible for designing, building, and maintaining business process automation and intelligent agents using low-code and no-code applications. This role partners closely with business stakeholders to streamline processes and workflows, reduce manual effort, and improve operational efficiency and decision making by delivering automation and AI-supported efficiency solutions across the portfolio of functional capabilities and processes.

The key responsibilities of the role include:

• Support the business/function in identifying opportunities for automation
  • Collaborate with functional partners and other key stakeholders to assess workflows and identify areas for AI-driven productivity improvements
  • Assess the feasibility of designing and implementing
  • Support business sponsors in prioritization of opportunities
• Design and develop solutions
  • Partner with subject matter experts (SMEs) to identify productivity solutions leveraging an approved suite of automation tools and intelligent agents
  • Develop and optimize prompts for LLMs to ensure accurate, context-aware outputs for business use cases
  • Build agents in support of business/functional productivity opportunities
• Implement, measure impact, and continuously improve solutions
  • Operate independently and interact with senior management and committees to present AI opportunities and outcomes, with specific focus on solutions or prototypes that can be created and deployed quickly and with little to no code
  • Document solutions and support end users
  • Monitor AI performance and improve accuracy over time
• Ensure solutions follow security, governance, and compliance standards
  • Utilize only approved suite of automation tooling
  • Follow all guidelines and guardrails for responsible use, governance, standards and controls
• Champion the use of AI including workflow automation, agents, etc.
  • Drive adoption of AI-supported solutions across the function, including conducting workshops and training sessions to promote adoption of AI solutions
  • Provide guidance on best practices for prompts and LLMs for enterprise applications.

Skills/Qualifications:

• Education – Bachelors/Master's in computer science, Engineering, or related field
• Experience:
  • 6-9 years of development and support experience in multiple AI and/or workflow automation tools
  • Experience and familiarity with automation and AI tools and languages, including:
    • Hands-on experience with LLMs (e.g., GPT) and prompt engineering techniques
    • Hands-on experience with Co-Pilot Studio and GenAI concepts
    • Hands-on experience in building scalable workflows, integrating systems, and supporting business-critical automation processes
    • Familiarity with Power tools including Power BI and Power Automate
    • Hands on experience with Python
    • Familiarity with AI/automation libraries and frameworks
• Knowledge:
  • Basic understanding of AI solution lifecycle management, including deployment and monitoring
  • Basic understanding of APIs, data sources, and connectors
  • Domain knowledge in Banking and Financial Services, including P&L drivers, products, and emerging trends 
  • Awareness of emerging technology landscape including machine learning, automation and intelligent workflows
• Competencies:
  • Stakeholder management
  • Knowledge management
  • Problem solving
  • Process automation and improvement
• Candidates will benefit from having:
  • Experience working in the Financial Service/Banking Technology Industry
  • Hands-on experience in building scalable workflows, integrating systems, and supporting business-critical automation processes
  • Certifications in one or more automation/AI tools, including:
    • Copilot Studio
    • Power Platforms
    • Other workflow automation tools

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Bangalore Office

The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees.  In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.