We are seeking a Project Operations Coordinator to serve as the operational backbone for a portfolio of home modification projects within their assigned region. You'll be the primary point of contact for Jukebox's service provider network, helping move home modification projects from bid through completion. You'll spend much of your day communicating with service providers - scheduling work, following up on bids, checking in on active projects, collecting closeout documentation, and making sure nothing falls through the cracks.

You'll work closely with our Project Managers and Member Engagement team to surface risks early, resolve issues quickly, and create a smooth experience for our service providers and members. You'll also support the operational side of the business through order entry, claims processing, and maintaining accurate project records in our CRM.

This role is ideal for someone who thrives on a high volume of work, is a resourceful problem solver who takes initiative, and enjoys building relationships.

Key Responsibilities

Service Provider Coordination

• Answer inbound calls and emails, handle routine questions, and escalate to the Project Manager when needed
• Follow up with service providers to get bids submitted
• Schedule and confirm project start dates
• Check in on active projects and flag delays or risks early
• Make sure providers understand expectations, timelines, and documentation requirements
• Build trusted relationships with our network to keep providers responsive, engaged, and eager to take on our projects

Project Throughput

• Keep a high volume of active projects moving through each stage without letting them stall
• Work daily from operational queues to determine priorities and next actions
• Send reminders ahead of key milestones and deadlines

Documentation, Claims & Administration

• Collect closeout documents, photos, and required forms, and follow up until everything is complete and accurate
• Assist with claims entry and processing
• Enter and maintain project orders accurately
• Review records for completeness and accuracy before submission
• Resolve discrepancies and follow up on missing information
• Keep CRM records current and complete, including significant provider communications and project updates

Qualifications

Required

• 2+ years of experience in vendor coordination, contractor coordination, dispatch, scheduling, project coordination, field operations, or a similar role
• Strong phone presence, comfortable spending much of the day on calls and email with contractors, vendors, or small business owners
• Persistent follow-up skills, especially with people who are busy and slow to respond
• Strong attention to detail and a track record of accuracy in data entry, documentation review, or administrative operations
• Ability to manage multiple priorities and open items without dropping details
• Clear, professional written and verbal communication skills
• Comfortable learning new technology platforms and working in a remote environment
• Willingness to travel occasionally for company events or field visits

Preferred

• Experience in construction, home services, remodeling, or accessibility modifications
• Experience with claims processing, billing, or order management
• Experience with Salesforce or a similar CRM