Duties/Responsibilities

Staffing (25%)

• Trains, supervises, and evaluates 8 – 12 undergraduate Community Assistants (CA’s) in their response to the needs of 20 – 50 residents each.

• Plans and implements activities that serve as on-the training and that promote opportunities for personal growth and development for a diverse paraprofessional student staff team.

• Evaluates the performance of CAs in the areas established by the Community Living team with established procedures

• Supports the Transitions and Community Living team with administrative operations as necessary

• Assists in the departmental and community processes designed to effectively select, orient, and train student staff

• Participates in professional development activities and programs that provide personal growth and career opportunities

Student Support and Community Development (25%)

• Participates in the management of student behavioral needs and issues in the residence halls by responding to incidents, meeting with students, and pursuing appropriate administrative or student conduct actions

• Serve as a community standards hearing officer responsible for facilitating developmental conversations, administering sanctions, and follow-up as needed

• Provides consultation and referral for students on residential matters (i.e., mediation of interpersonal conflicts, providing relevant information, interpreting policies and procedures)

• Oversee the occupancy management of the assigned area/building including room changes, health and safety inspections, emotional support animals, roster verification, and damage billing

• Serve as liaison with maintenance and custodial services, provide follow-up for maintenance requests as needed

• Provides support and leadership to the transitions team, specific to first year student experience through open house, admitted student days, orientation and welcome days

Crisis Management (25%)

• Participate in an on-call duty rotation serving as a first responder and assist with crisis management, intervention and emergency response

• Respond and manage crisis situations and provide appropriate support and followup for students and staff involved in crisis or emergency situations

Campus Partner Collaboration (15%)

• Participate in college committees and initiatives that enhance the residential experience

• Serve as a member of the CAREs team providing outreach and support to students

• Attend all departmental and divisional retreats and meetings

• Collaborate with various campus departments to support student success and community engagement including but not limited to Campus Safety, Dean of Students Office, Athletics, The Wellness Center, and faculty.

• Perform additional duties as assigned or required to meet Transitions and Community Living goals and objectives

Summer Conference Management (10%)

• Assist with supervision of a team of Summer Housing Assistants – including weekly team meetings, individual meetings, and consistent communication with team members

• Assist conference team with design and implementation of comprehensive and ongoing training

• Manage staffing schedule including Summer Housing Assistants nightly duty coverage and guest service periods including check in and check out

• Serve as part of the professional staff on-call duty rotation

• Manage higher level summer housing concerns and emergencies

• Submit detailed occupancy rosters for client billing

• Collaborate with Assistant Director of Community Living and the facilities team to achieve timely room set-ups and turnover

• Actively listen in order to respond appropriately to conference guests, vendors, university administration/leadership

Requirements

Minimum Acceptable Education & Experience:

• A master’s degree in student Affairs, Higher Education, or related field

• Experience supervising student staff

• Two years of recent live-in experience within a residential life/housing program (undergraduate, graduate, or professional).

Knowledge, Skills & Abilities:

• Staff Supervision

• Creating, developing, and assessing educational and social programming for students

• Residence Hall facility administration

• Demonstrated ability to interact with a wide variety of constituencies including students, families, faculty, and staff

• Proficiency with Microsoft Office, Microsoft Excel, and current social media platforms

• Prior usage of housing management and conduct software such as Maxient, Star Rez, Workday Student, Navigate

• Proven written, verbal, and interpersonal communication skills 

Preferred Qualifications:

• Demonstrated experience with Student Conduct

Applicant Instructions: 

Applicants should be prepared to upload the following documents when applying online within the My Experience: Resume/CV section of the application: (Maximum of 5 Documents)

• Resume/CV
• Cover Letter

Applications that are missing any of the required items may not move forward for consideration. Additional uploaded documents not requested in the position announcement will not be reviewed.

This position falls within the collective bargaining unit for the Keene State College Staff Association (KSCSA), an affiliate of the National Education Association of New Hampshire (NEA-NH).