Department:

Public Safety - Police Operations

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Police Dispatch Supervisors

Position Title:

Communications Specialist Supervisor - Police

Job Family Group:

Professional Staff

Job Description Summary:

The Communication Specialist Supervisor serves in a supervisory capacity in the University Police Department Communications Division. This position provides communication services for the department via the use of CCTV, computer, telephone, and two-way radio console. The supervisor is responsible for monitoring all alarms, access, and fire alarm systems for the complex.

Job Description:

Job Duties

• Reviews, supervises, and evaluates activities and performance of Communications Specialists engaged in University Police and other law enforcement communication operations.
• Implements shift-based and departmental goals, policies, and procedures into practical operations.
• Provides continuing education and/or training opportunities to members of their respective shift through assigned training, impromptu exercises, or guided review using established training and reference materials, including initial or remedial training as needed.
• Conducts regular randomized reviews of calls for service assigned to their designated review shift, or direct reports, as outlined by the Communications Specialist Manager.
• Ensures employees are following all dissemination, access, and reference requirements and paperwork in accordance with Kansas Bureau of Investigation (KBI) directives.
• Issues appropriate disciplinary action to direct reports based on conduct, job performance, or other issues outlined in USS Policy, or refers the matter to the Communications Specialist Manager or above in the event of a serious incident.
• Maintains all necessary certifications for the performance of daily job-related duties and successfully completes all recertification obligations in the specified timeframe.
• Maintains all department issued equipment and databases and reports any inconsistencies or issues to the Communications Specialist Manager in a timely fashion.
• Maintains supervisor and administrator access to all computer systems relevant to job performance and assigns access rights and privileges to respective employees within the scope of their job title.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is only a summary of the typical functions of the job, not an exhaustive list of all possible job responsibilities, tasks, duties, and assignments. Furthermore, job duties, responsibilities and activities may change at any time with or without notice.

Required Qualifications

Education: High School Diploma or GED.

Certifications/Licenses:

• Valid APCO Public Safety Telecommunicator 1 Certification.
• Valid NCIC Full Access Certification.
• Valid Driver’s License of any classification.
• If license is in a state other than Kansas or Missouri, candidate must be willing to obtain a valid Kansas or Missouri driver’s license within ninety (90) days of appointment.

Work Experience:

• Three (3) years of experience as a Public Safety Telecommunicator. Relevant education may be substituted for experience on a year for year basis.
• Candidate must be free of any felony or violent misdemeanor convictions.
• Candidate must not have any Driving Under the Influence (DUI) or Operating a Vehicle Under the Influence (OVI) related charges or convictions within the last two (2) years.
• Candidate must not have had any points-accruing moving violations within the past six (6) months.
• Hearing must be correctable to a range that allows normal radio and telephone conversations with field units.
• Vision must be correctable to a range that will allow reading and/or viewing of computer display terminals, maps, printouts, and CCTV monitoring position.
• Candidate must be fluent in the English language in speaking, reading, and writing.
• Candidate will be required to obtain APCO Communications Training Officer Certification within 180 days of hire.

Preferred Qualifications

Certifications/Licenses:

• Valid APCO Communications Training Officer Certification.

Work Experience:

• Five (5) years of experience as a Public Safety Telecommunicator.
• If candidate is a KUPD employee, minimum two (2) years’ experience as a KUMC Public Safety Communications Specialist.
• Prior supervisory experience within the public safety or law enforcement environment.
• Prior experience with Regional Justice Information System (REJIS), Caliber CAD, and AVTEC Scout Dispatch Console.

Required Documents

• Resume/CV

Comprehensive Benefits Package:

Employee Type:

Regular

Time Type:

Full time

Rate Type:

Hourly

Compensation Statement:

The pay range listed for this position is determined by our compensation program using market data and salary benchmarking. A combination of factors is considered in making compensation decisions including, but not limited to, education, experience and training, qualifications relative to the requirements of the position, and funding. At the University of Kansas Medical Center, a reasonable estimate for the starting pay range will be the minimum to midpoint of the posted range, taking into account the combination of factors listed above. 

Pay Range:

$29.23 - $43.85

Minimum

$29.23

Midpoint

$36.54

Maximum

$43.85