The Communications Coordinator supports the execution of the Museum’s communications and marketing strategy by coordinating content production, managing communications platforms, and ensuring the timely delivery of communications across multiple channels.  Reporting to the Communications Manager, this position collaborates with colleagues throughout the Museum and across the College to promote exhibitions, public programs, collections, and institutional initiatives.

The Communications Coordinator manages the day-to-day communications operations, maintains digital content, coordinates production schedules, and assists with media relations, marketing materials, and communications analytics.  This position plays a critical role in maintaining consistent, accurate, and engaging communications that advance the Museum’s mission and strategic priorities.

The hiring range for this position is $19.23 - $24.00 per hour.

Essential Functions

To be successful in this position, an individual should be able to perform the essential duties and bring the education, experience, knowledge, skills, and abilities that support the role. This list of duties is intended to be representative rather than exhaustive, and additional responsibilities may be assigned as needed.

Digital Communication and Website Management (25%):

• Maintain and update the Museum website, ensuring content is current, accurate, and aligned with institutional standards.

• Coordinate website updates for exhibitions, public programs, collections, events, and institutional initiatives.

• Collaborate with internal and external partners on content management system (CMS) projects and enhancements.

• Conduct routine quality assurance reviews of digital content.

• Manage and update the Museum’s Bloomberg Connects guide and external organizational profiles.

• Submit Museum events and programs to community calendars and promotional listings.

Social Media and Digital Engagement (20%):

• Develop, schedule, and publish social media content in collaboration with the Mirken Fellow and Museum staff.

• Coordinate the collection of content, photography, and digital assets across Museum departments.

• Monitor audience engagement and respond or escalate inquiries as appropriate.

• Manage paid social media promotions within established budgets.

• Track engagement metrics and prepare summary reports.

Email Marketing and Communications Content (15%):

• Maintain email marketing distribution lists through ongoing database management and imports.

• Coordinate production of dedicated email campaigns in partnership with Museum departments.

• Track project progress and facilitate communication among project stakeholders.

• Support efficient communications workflows and operational processes.

Communication Operations and Project Coordination (15%): 

• Maintain communications calendars and project schedules.

• Coordinate timelines and deliverables for communications initiatives across Museum departments.

• Track project progress and facilitate communication among project stakeholders.

• Support efficient communication workflows and operational processes.

Marketing Materials and Vendor Coordination (10%):

• Coordinate production of print and digital marketing materials.

• Serve as liaison with graphic designers, printers, photographers, and other external vendors.

• Monitor project timelines, approvals, and production schedules.

• Ensure marketing materials meet institutional branding standards.

Media Relations and Communication Support (10%)

• Maintain media contact databases and press distribution lists.

• Assist in preparing press releases, media advisories, media kits, and institutional announcements.

• Coordinate logistics for media interviews, visits, and public events.

• Represent the Museum during communications activities, as appropriate.

Student Supervision and Analytics (5%)

• Assist in supervising and mentoring the Museum’s summer communications intern.

• Collect and analyze communications metrics across website, email marketing, social media, and Bloomberg Connects.

• Prepare regular reports to support evaluation of communications effectiveness and future planning.

Position Qualifications 

Minimum Qualifications:

• Associate’s degree in Communications, Marketing, Public Relations, Journalism, English, Graphic Design, Art History, or a related field, or an equivalent combination of education and experience.

• Two years of professional experience supporting communications, marketing, public relations, or digital content management.

• Demonstrated experience writing and editing content for multiple communications channels.

• Experience coordinating projects with multiple stakeholders and deadlines.

Preferred Qualifications:

• Bachelor’s degree in a related field.

• Experience in a museum, higher education, nonprofit, or arts environment.

• Experience with CMS platforms, email marketing software, social media management tools, and communications analytics.

Knowledge, Skills, and Abilities

• Excellent written, editing, and proofreading skills.

• Strong organizational and project coordination abilities.

• Ability to manage multiple projects simultaneously while meeting deadlines.

• Working knowledge of website content management systems and digital communications platforms.

• Familiarity with email marketing software and social media scheduling tools.

• Ability to interpret and apply institutional brand standards.

• Strong interpersonal skills and ability to collaborate effectively across departments.

• Demonstrated attention to detail and commitment to producing high quality work.

• Interest in museums, visual arts, education, or cultural organizations.

Physical/Mental Demands

The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To perform this role effectively, an employee is expected to handle employee information, documents, and sensitive matters with care, professionalism, and respect for privacy.

• This position involves working with a variety of timelines, including some that require quick turnaround and responsiveness to urgent needs.

• In this role, the employee will interact with members of the public and others in a variety of situations and conversations. Presenting oneself in a professional, respectful, and thoughtful manner at all times is an important part of the role.

• This position includes regular movement throughout office spaces, hallways, meeting rooms, and other campus locations.

• Daily work will involve extended use of a computer, including keyboard and mouse

• Physical requirements differ by position. In general, most roles involve lifting up to 10 pounds regularly, with some positions requiring occasional lifting of up to 35 pounds.

• Vision requirements for this position include the ability to see clearly at close and far distances and to adjust focus as needed.

• The work environment is dynamic and engaging, often involving multiple tasks and projects that require shifting focus and strong organizational skills..

• The noise level is generally moderate; however, there may be occasional moments of louder  sounds depending on campus activity.