FTE/Scheduled Weekly Hours:

PRIMARY FUNCTIONS
Responsible for various duties of the clinic, including reception and providing direct and indirect patient care services that meet the psychosocial, physical and general aspects of care.  Assumes responsibility within the scope of CMA duties and accountability for the delivery of evidenced based care at WHC Clinics under the supervision of a provider.  Communicates with providers and team members about changes in patient’s clinical condition, including results of diagnostic studies and symptomatology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Reception

• Greets the patient/family in a professional, friendly manner. 
• Answers incoming calls, transfer calls, and communicates information appropriately and in a polite manner. 
• Is responsible for initiating appointment reminders to patients. 
• Sorts and distributes incoming mail.
• Collects insurance information, photo ID’s, new patient information, Conditions of Admission form, health history, and insurance co-payment from patient or patient representative. 
• Scans patient documents into EMR and appropriately places document within patient’s EMR.
• Accurately keys patient information into EMR to complete registration process. 
• Presents Notice of Privacy Practices pamphlet to patient or representative and ensures the Acknowledgement of Receipt of Notice form is signed. 
• Upon patient arrival and departure, receptionist will update visit status in EMR. Maintains patients’ electronic records, accurately documenting care provided in a timely manner and ensuring confidentiality at all times

2. Direct patient care

• Prepares patient for examination and /or tests as appropriate for nurse/provider visit.  Assists as needed with exams and minor office procedures as needed.

• Provides direct and indirect care to patients, demonstrating knowledge of techniques and procedures and considering needs specific to the standard of care for the patient’s age and his/her clinical condition.  Maintains knowledge of and administers/refills prescribed medications and treatments in accordance with approved techniques and as ordered by provider.  Maintains accurate patient charges for services and equipment used.

• Observes and monitors patient condition and notifies responsible provider of patient conditions and activities or unanticipated reactions to care provided.  Maintains responsibility for the welfare of assigned patients, including critical and life threatening patient conditions.  Recognizes need for and must be able to perform life saving measures if necessary.

3. Answers and responds to patient telephone calls, assesses conditions and advises of symptomatic treatment as needed according to office protocols and/or schedules appointment with provider.

4. Effectively communicates with patients, families, providers, outside agencies, and hospital personnel regarding patients’ hospitalization and/or clinic visit.  Works with other members of the nursing services staff to maintain the continuity of care of the clinical patient.  Uses tact, patience, and understanding when dealing with patients.  Treats them with respect and dignity at all times.   Provides teaching for patient and family members.  Adapts teaching to a language and style understood by all parties.  Reinforces teaching as needed.

5. Maintains responsibility for problem solving regarding patient care.  Initiates contact with appropriate health care personnel and referral resources.  Initiates actions for concerns identified.  Seeks assistance from manager when appropriate.

6. Maintains condition of equipment and supplies related to patient care.  Manages and operates equipment safely and correctly at all times, and provides for the repair, restocking, or replacement of supplies and equipment.   Also, conducts a monthly supply/pharmaceutical sample audit removing any outdated items.

7. Maintains a working knowledge of the following processes and is able to perform effectively:

• Patient referral process: schedules tests/procedures as directed, contacts insurance company to obtain prior authorization.

• Documents telephone encounters, capturing pertinent data and notifies responsible provider of patient condition and activities or unanticipated reactions to care provided.

• Maintaining eCW fax in-box, follows up on all lab and diagnostic imaging results, all outstanding orders, ensures all orders, and prescriptions have been electronically transmitted or faxed prior to the end of each day.

• Lab QC checks, lab collection and processing procedures.

• Supply ordering process including the removal of expired supplies.

• Adherence to all applicable WHC and regulatory requirements.

• IRIS/VFC reconciliation and documentation.

• Assists provider in maintaining CDSS/Alerts/Recall System.

• Scans incoming/outgoing paper documents as directed, organizes documents within EMR as instructed, checking for accuracy and clarity.  Manipulates scanned documents so they are easily read.             

8. Utilizes Standard Precautions as appropriate.  Demonstrates appropriate instrument safety precautions/care when cleaning, disinfecting, and preparing instruments for sterilization.  Carries out medical asepsis during treatments and special procedures. 

MINIMUM QUALIFICATIONS

1. Education, Experience, and Training

• Must be a graduate of an accredited Medical Assistant program and currently certified or registered as a Medical Assistant.

• Must have strong clerical skills, including proficiency in keyboarding and operating other office equipment.

• Ability to learn and navigate computer systems including the online training modules, the employee timesheet and the performance appraisal system. Job specific systems are also required.

• Must have good interpersonal skills and demonstrated organizational ability.

• Must be able to read, speak, and write fluent English.

2. Physical Requirements

• Sitting – Approximately 25% of shift.

• Standing– Approximately 25% of shift.

• Walking – Approximately 50% of shift.

• Lifting – Approximately 35 pounds. Must use, and require staff to use, when in hospital and pre-hospital settings, proper body mechanics and ergonomics and, as applicable, lifting/moving devices.

• Twisting – Infrequent.

• Bending – Moderate.

• Squat/Kneel – Infrequent.

WORK ENVIRONMENT

1. May come in contact with hazardous chemicals or treatment modalities.

2. The possibility exists of exposure to communicable disease due to working in a healthcare environment.

3. Involvement in patient care may result in unavoidable work-related illnesses.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her manager.

Requirements are representative of the minimum levels of knowledge, skills, and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship with the Waverly Health Center.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties.  All duties and responsibilities are essential job functions.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by his/her manager.

Requirements are representative of the minimum levels of knowledge, skills, and/or abilities.  To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship with the Waverly Health Center.