Job Title:

Cloud Solution Architect -GitHub Enterprise

Job Description

Technical Products and Services (TPS):

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Overview:

As a Cloud Solution Architect, you will lead the design, optimization, and modernization of enterprise-scale source control and developer collaboration platforms, with a strong focus on large-scale GitHub Enterprise Server environments. This role is ideal for a highly experienced architect who brings deep infrastructure expertise, DevOps transformation experience, and hands-on leadership in building secure, resilient, high-performing platforms that support thousands of developers across global organizations.

You will serve as a trusted technical advisor, partnering with engineering, infrastructure, security, and executive stakeholders to deliver scalable architecture, performance optimization, capacity planning, and operational excellence for complex enterprise environments.

Responsibilities

• Design and implement enterprise-grade source control and developer collaboration platforms using GitHub Enterprise Server.
• Create scalable architecture patterns that support global development teams, CI/CD pipelines, software engineering excellence, and developer productivity.
• Develop technical roadmaps for platform modernization, migration, optimization, and long-term scalability.
• Provide architectural governance, technical standards, and best-practice guidance across DevOps and platform engineering teams.
• Lead deployment, configuration, administration, and optimization of GitHub Enterprise Server environments.
• Architect high-availability, disaster recovery, backup, and business continuity solutions for mission-critical developer platforms.
• Design integration strategies across identity, security, monitoring, ticketing, CI/CD, and enterprise infrastructure systems.
• Support complex multi-region and large-scale enterprise implementations, including on-premises environments.
• Perform detailed infrastructure sizing and capacity planning assessments.
• Analyze repository growth, storage consumption, network utilization, system performance trends, and platform usage patterns.
• Develop forecasting models to support future platform growth, infrastructure investment, and organizational expansion.
• Recommend scaling strategies based on utilization data, business demand, and operational requirements.
• Conduct system health assessments and performance reviews across application, database, storage, network, and infrastructure layers.
• Identify performance bottlenecks and implement solutions that improve platform responsiveness, scalability, reliability, and user experience.
• Establish performance baselines, monitoring frameworks, operational KPIs, and continuous improvement practices.
• Provide architectural oversight for Linux-based platform infrastructure.
• Partner with infrastructure, security, and DevOps teams to ensure platform stability, compliance, and operational readiness.
• Design monitoring, observability, automation, and operational excellence frameworks.
• Lead root cause analysis and remediation efforts for critical platform incidents.
• Serve as a trusted advisor to engineering leaders, platform teams, and executive stakeholders.
• Mentor engineers, administrators, and architects on enterprise DevOps platform architecture and best practices.
• Lead technical workshops, architecture reviews, strategic planning sessions, and modernization discussions.
• Drive adoption of modern platform engineering practices that improve developer experience, productivity, and delivery outcomes.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
• 10–15+ years of experience in enterprise infrastructure, DevOps, cloud, platform engineering, or solution architecture roles.
• 5+ years of deep, hands-on experience with GitHub Enterprise Server.
• Strong experience supporting large-scale, on-premises GitHub deployments.
• Proven expertise in enterprise platform sizing, capacity planning, usage analysis, and growth forecasting.
• Advanced knowledge of performance tuning methodologies and infrastructure optimization.
• Strong experience with: Linux administration, Networking fundamentals, Load balancing technologies, Storage architectures, High availability and disaster recovery design, Security and identity integrations
• Experience supporting environments with thousands of users and large-scale repository footprints.
• Strong ability to communicate complex technical concepts clearly to executive, business, and technical audiences.
• Exceptional stakeholder management, consulting, advisory, and technical leadership skills.
• Experience leading enterprise DevOps transformation initiatives preferred.
• Experience architecting hybrid infrastructure environments preferred.
• Knowledge of software development lifecycle, SDLC, best practices preferred.
• Experience integrating source control platforms with CI/CD ecosystems preferred.
• Familiarity with infrastructure automation and Infrastructure-as-Code solutions preferred.
• Experience with performance diagnostics, observability platforms, and monitoring tools preferred.
• Background supporting global engineering organizations preferred.

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Location:

MEX Work-at-Home - Direct

Language Requirements:

Time Type: