Job Description – Cloud Operations Engineer (Citirx)

Experience: 5+ Years
Function: Cloud Operations / Infrastructure

Role Overview

We are looking for a Cloud Operations Engineer III with strong hands-on experience in Microsoft Azure, Azure Virtual Desktop (AVD), Citrix, VMware, Palo Alto, Cloudflare, Networking, and Colocation/Data Center infrastructure. The role will provide L3 operational support, infrastructure administration, troubleshooting, monitoring, security remediation, and participation in cloud and infrastructure transformation initiatives.

Key Responsibilities

• Azure & AVD: Administer and support Azure infrastructure, Azure VMs, VNets, NSGs, Load Balancer, Application Gateway, Azure Monitor, Azure Backup, Entra ID, RBAC, and Azure Virtual Desktop (AVD). Manage AVD host pools, session hosts, application groups, workspaces, FSLogix, scaling, user access, and performance troubleshooting.
• Citrix Administration: Provide end-to-end administration of Citrix Virtual Apps and Desktops (CVAD), including Delivery Controllers, StoreFront, Citrix Studio, Director, VDAs, Citrix Gateway, Machine Catalogs, Delivery Groups, policies, applications, and user sessions. Troubleshoot VDA registration, session launch, authentication, application delivery, profile, performance, and connectivity issues.
• Citrix – VMware & Colo: Support Citrix workloads hosted on VMware vSphere/ESXi and physical/virtual infrastructure in Colocation environments. Perform VM provisioning, resource management, patching, migration, capacity planning, and troubleshooting across the physical server → VMware → Windows → Citrix stack.
• Networking: Strong knowledge of TCP/IP, DNS, DHCP, VLAN, routing, switching, NAT, VPN, load balancing, firewalls, and hybrid connectivity. Troubleshoot connectivity between Azure, Citrix, VMware, on-premises, and Colo environments.
• Palo Alto: Administer and troubleshoot Palo Alto firewalls, including security policies, NAT, VPN, routing, application connectivity, and firewall rules supporting cloud and Citrix environments.
• Cloudflare: Support Cloudflare DNS, CDN, WAF, SSL/TLS, proxy, and traffic management. Troubleshoot DNS, certificate, routing, and web connectivity issues.
• Colocation/Data Center: Support servers, VMware, network devices, storage, firewalls, and connectivity within Colocation/Data Center environments. Coordinate with Colo providers for hardware, remote hands, connectivity, power, maintenance, and infrastructure changes.
• Operations & Monitoring: Perform proactive monitoring, health checks, incident/problem management, P1/P2 troubleshooting, RCA, capacity management, and 24x7/on-call support as required. Experience with SolarWinds, Azure Monitor, Citrix Director, or similar monitoring platforms.
• Security & Lifecycle: Support vulnerability remediation, OS/Citrix/VMware patching, SSL certificate management, hardening, backup/DR, upgrades, and infrastructure lifecycle activities.
• Automation & Documentation: Develop PowerShell/Python/Bash automation for operational tasks and maintain SOPs, runbooks, architecture documentation, and troubleshooting guides.
• Collaborate with Cloud, Network, Security, Application, VMware, Service Desk, and global infrastructure teams and provide technical mentoring to junior engineers.

Required Skills

• 5+ years of experience in Cloud Operations, Infrastructure, Systems Engineering, or a similar role.
• Strong hands-on expertise in Microsoft Azure and Azure AVD.
• Strong Citrix CVAD administration and troubleshooting experience.
• Strong VMware vSphere, ESXi, and vCenter experience.
• Strong Palo Alto firewall and enterprise networking experience.
• Hands-on Cloudflare administration experience.
• Experience supporting Colocation/Data Center infrastructure.
• Strong Windows Server, Active Directory, DNS, DHCP, TCP/IP, VPN, routing, and load-balancing knowledge.
• Experience with enterprise monitoring, ITIL processes, change management, incident management, and RCA.
• Strong troubleshooting, analytical, communication, and stakeholder-management skills.
• Relevant Azure, Citrix, VMware, Palo Alto, or networking certifications are an advantage.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant technical experience.

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!