Major Responsibilities

• Train, counsel, and support customers in adapting their work procedures and propose new approaches following the installation or implementation of new or upgraded products.
• Develop tailored training programs for customers on the appropriate use of Varian hardware and software products.
• Deliver high-quality on-site or remote training to customers, instructing them on newly installed products, upgrades to existing systems, or other product developments.
• Provide application support for internal product testing activities and participate in ‘Customer Satisfaction Phase’ testing as needed.
• Offer occasional application support for Education, Sales, or Marketing teams, such as Clinical School assistance or customer demonstration support.
• Provide demonstration support at local, regional, and national customer trade events as required.
• Support and participate in the internal training of colleagues when necessary.
• Maintain up-to-date records and handle day-to-day administrative tasks, including timesheets, expense reports, and training reports (as applicable), to ensure accurate and current company data on customer-oriented activities.
• Continuously maintain competencies and complete organizational training in a timely manner, such as Learn4U certifications, internal or external training courses, or on-site hospital visits.
• Attend Health & Safety training to acquire and maintain a strong understanding of national laws and organizational regulations related to workplace health and safety, with a particular focus on travel safety, radiation safety, and electrical safety, and apply this knowledge systematically.

Job Requirements

• Fluency in English (both spoken and written).
• Willingness to travel extensively within India, Bangladesh, Nepal, and Sri Lanka, including during normal and non-standard hours and days as required to provide optimal support.
• Excellent communication skills; teaching or training experience is a plus.
• 3–4 years of professional clinical experience in radiotherapy, with expertise in Varian Products, such as Oncology Information Systems (ARIA), SGRT, Motion Management and Treatment Delivery.
• Proficiency in Microsoft Windows and Office applications.
• Strong understanding of customers’ clinical needs and requirements.
• Exceptional communication and organizational skills, coupled with a mature and professional approach.
• In-depth knowledge of modern radiotherapy techniques and their underlying principles.
• Solid understanding of processes and methodologies related to Varian product areas, including product specification, development, expansion, security, and safety.
• High level of self-motivation and the ability to work independently with minimal supervision while maintaining effective collaboration with the broader team.
• Comfort with working within a horizontal organizational structure.
• Graduation (BSc) in Radiotherapy Technology or a Postgraduate Diploma in Radiotherapy Technology, with 3–4 years of relevant experience.

Additional Preferred Skills and Knowledge

• Programming skills in SQL Database.
• Ability to interpret customer concerns and translate them into technical machine-related issues.
• Understanding of the escalation process and ability to effectively utilize it with Senior Application Specialists and Product Managers Basic knowledge of accelerator theory.
• Contribution to team efficiency through high-quality personal work and by positively influencing teammates to meet required standards.
• Strong understanding of team collaboration, paired with effective networking skills.
• Ability to work independently within established guidelines and policies while adhering to corporate procedures.
• Capability to manage workload independently, with excellent communication and relationship-building skills at all levels, both within and outside the organization.

• Agility in being proactive, analytical, results-oriented, and decisive within the scope of the role.
• Ability to actively problem-solve and propose realistic innovations to processes to enhance the customer experience.