Job Description

Reporting to the Director of Care, the Clinical Support Clerk is responsible for the accurate preparation, organization, and maintenance of resident health records and clinical documentation, ensuring compliance with legislative requirements and supporting the nursing team in delivering safe, resident-centered care.
 
Position Summary 
The Clinical Support Clerk provides clerical and administrative support to the clinical team in a long-term care setting. This role is responsible for maintaining accurate health records, assisting with documentation management, and supporting nursing and interdisciplinary teams with clerical functions to ensure compliance with legislative, professional, and organizational standards. 
 
Key Responsibilities 
Documentation & Record Management 
Maintain accurate and up-to-date resident health records (electronic and paper-based). 
Process admission, transfer, and discharge documentation in accordance with legislative and organizational requirements. 
Ensure timely filing, scanning, and retrieval of clinical documents. 
Support compliance with documentation standards set out by the Ministry of Long-Term Care, College of Nurses of Ontario, and organizational policies. 
 
Clerical & Administrative Support 
Provide administrative support to the Director of Care, Nursing Managers, and interdisciplinary team. 
Prepare, distribute, and track incident reports, care conferences, and other clinical documentation. 
Assist with scheduling meetings, preparing agendas, and recording minutes for clinical and quality meetings. 
Monitor and order office and clinical forms and supplies as required. 
Other Duties as assigned.
 
Resident & Family Support 
Respond to routine inquiries from residents, families, and staff in a professional and courteous manner. 
Support resident care conferences through documentation preparation and follow-up. 
 
Compliance & Confidentiality 
Adhere to the Personal Health Information Protection Act (PHIPA) and organizational privacy and confidentiality policies. 
Ensure all documentation practices meet regulatory and accreditation standards. 
Support audits, quality improvement initiatives, and Ministry inspections as required. 
 
Qualifications 
Post-secondary education in office administration, health information management, or equivalent training/experience. 
Previous experience in a long-term care, hospital, or healthcare setting preferred. 
Knowledge of electronic health records (e.g., PointClickCare or other LTC documentation systems) an asset. 
Strong organizational skills with attention to accuracy and detail. 
Ability to manage multiple priorities in a fast-paced environment. 
Excellent interpersonal and communication skills. 
Demonstrated ability to maintain confidentiality and handle sensitive information appropriately. 
 
Core Competencies 
Commitment to resident-centered care. 
Professionalism and discretion in all interactions. 
Strong problem-solving and critical-thinking skills. 
Team collaboration and ability to work independently. 
Proficiency in Microsoft Office Suite (Word, Excel, Outlook). 
 
Working Conditions 
Casual
Primarily office-based with interaction across all departments. 
May be required to support during Ministry inspections, audits, and urgent administrative needs. 
Standard business hours with potential for flexibility based on operational needs.  
Other duties may be assigned as per operational needs.
 
When you choose to build your career with Extendicare, you’re joining a team dedicated to making a difference. By focusing our energy on enriching the lives of our residents every day, we transform both the quality of their lives and the quality of our own work experiences.  
 

Time Type:

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

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We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

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Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

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We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

Extendicare is an equal opportunity employer committed to respectful and inclusive hiring practices. We welcome all applicants, including those from equity-deserving groups, including Indigenous peoples, women, people with disabilities, and visible minorities.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We will gladly accommodate the needs of applicants throughout all stages of the recruitment process upon request and in accordance with applicable legislation. If you require support during any stage of the process, email us at [email protected].

We acknowledge that the care we provide across Canada occurs on lands that have been cared for by many Indigenous peoples for generations. We recognize First Nations, Inuit, and Métis Peoples and their enduring connection to this land, and the importance of respect and cultural safety in the work we do.