JOB RESPONSIBILITIES

• Data Collection- Designs data collection tools and teaches team member how to utilize those tools. Prepares accurate and timely reports using basic statistical tools. Demonstrates the use of statistical techniques to measure and analyze the variation in processes. Selects appropriate charts to display data. Produces regular status reports on the progress of quality improvement initiatives and regulatory requirement to unit leaders and staff to keep them apprised of progress, potential barriers, lessons learned, and related topics.

• Collaboration- Collaborates with unit leaders to prioritize unit-based quality improvement projects to assure alignment with organizational goals. Demonstrates the ability to manage a portfolio of improvement projects.

• Quality Improvement- Utilizes quality improvement (QI) methodology to improve outcomes. Participates in the development of specific, measurable, actionable, relevant, and time-bound (SMART) aims, key drivers and interventions for strategic projects. Coaches unit-based teams in the development of SMART aims, key drivers and interventions for unit based projects. Coaches others to consider reliability principles when determining interventions. Designs PDSAs, facilitates PDSA cycles and documents results. Coaches others to utilize QI tools including but not limited to flow diagrams, modified FMEA and pareto charts.

JOB QUALIFICATIONS

Required:

• Bachelor's degree in a related, clinical field

• 2+ years of work experience in a related job discipline

Strongly Preferred:

• Master's degree

• 2-5 years progressive clinical leadership experience along with experience with Process Improvement, CQI, Six Sigma, Lean or TQM techniques required. 

• Facilitation experience with clinical teams, including physician participants along with prior operational and supervisory experience within a complex medical center

• Managed care experience.

• Care management and utilization management experience

• Accountable Care Organization (ACO) experience