The Senior Analyst of Clinical Operations Business Intelligence (COBI) leads knowledge management efforts to redesign care processes to optimize value (improve outcomes, patient satisfaction and reduce cost). This role provides strategic oversight for the development and governance of analytics dashboards that provide a single source of truth for reliable, meaningful and actionable insights. The Senior Analyst leads complex assessment and diagnostic of problems, architect scalable data analytics solutions, develops performance dashboards, and manages structured improvement initiatives, from transformational projects, to focused analytics development improvement events. The Senior Analyst also acts as a coach for his/her team and for any colleagues they interact with to help them establish mechanisms to sustain performance after the completion of projects. The Senior Analyst establishes and sustains strategic relationships with physicians, nurses, other clinicians and administrators to build support for change and sustainability efforts. This role leads cross-functional collaboration to translate clinical and operational requirements into scalable analytics solutions, understand process flow and design the analytics tools they need to make data-driven decisions to improve patient care, drive down cost, and increase revenue. The Senior Analyst leads the development of management mechanisms and systems to build the knowledge management capacity of the medical enterprise. The Senior Analysts strengthens data and analytics support across the USC health system to foster its continued growth, increased efficiency, development of workflows in conjunction with physicians and establishes strategic relationships with referring facilities. These efforts will improve the transitions of care resulting in safer, more efficient care with better patient and family experience, reduced length of stay and readmissions. The scope of activities for the Senior Analyst include: cultivating strategic customer relationships, serving as a trusted analytics advisor to operational leaders, leading agile design while developing business solutions with clinical stakeholders, building complex analytical models (e.g., predictive models using machine learning techniques, automating multi-source data capture and analysis, leading high-impact performance improvement and operations projects in the organization, providing actionable insights, and employing the advanced analytical judgment necessary to determine the accuracy and applicability of analytical conclusions.

Essential Duties:

• Lead the design, development and optimization of management tools based on business and clinical requirements to improve value aligning with organizational goals and objectives Develop solutions that embed and extract relevant patient information into and from health information systems, in order to provide effective communication that will support quality, process improvement, and operations initiatives as they relate to clinical care, program development, and training
• Applies advanced engineering and data science principles and concepts in planning, coordinating and executing operational and research activities Provides data science expertise to support data-driven decision making Performs complex analysis to produce meaningful insights and actionable analysis to track clinical operations performance at all levels in the organization leveraging evidence-based benchmarking identified by key performance indicators. Socializes tools and initiatives across the health system. Lead cost modeling, financial impact analysis, capacity planning and other services related to daily operations and clinical program growth Oversee development, automation and governance of reporting frameworks and executive presentations, ensuring data quality, standardization, and scalability
• Develops collaborative relationships with physicians, administrative leaders and frontline staff to aid in their understanding of data and plan improvements to clinical operations.
• Performs duties including some or all of the following: ◦ Lead projects/tasks by creating detailed work plans with identified timelines/milestones and objectives/targets, aligning with allocated resources and organizational strategy ◦ Implements planned projects in consultation with appropriate leadership and identified stakeholders, ensuring all work is properly maintained and kept confidential when applicable ◦ Controls project by maintaining alignment with organizational policies/procedures and regulatory compliance standards ◦ Analyze and manage risks and issues associated with technical operations on all programs and medical technology project implementations. ◦ Lead, mentor, and review team deliverables to ensure high-quality outputs, adherence to best practices, and alignment with clinical, operational, and organizational priorities. ◦ Recommend and/or implement methods and techniques to address a variety of engineering, management, and regulatory requirements on the use of medical data. ◦ Evaluates project by ensuring deliverables are on time, within budget, and at the required level of quality by tracking established process and outcome measure to targets ◦ Conducts assessments and collects data to support department initiatives. Audits compliance to new policy, protocols and practices. ◦ Develops return on investment (ROI) formulas and calculations to measure project impact. ◦ Attends promptly to the administrative details of the position including preparation of Performance Reports
• Performs data collection and/or entry processes. Recommends, utilizes and enhances methods and procedures for data acquisition, management and quality control, as needed. Apply advanced statistical modeling, predictive analytics, and data science techniques for data analysis, as needed. Resolves complex problems, answers questions and provides information to facilitate process. Uses standard statistical analysis software, as needed
• Performs other related duties as assigned or requested.

Required Qualifications:

• Req Bachelor’s Degree Degree in engineering, computer engineering, or data science

• Req 3-5 years experience in business/ data analytics, healthcare analytics, healthcare quality, clinical and operations decision support or related field.
• Req 1 - 2 years in a lead/senior role.

• Req Working knowledge of back-end databases (e.g., relational designs) spreadsheets, word processing, statistical software, analytical models, data science principles and application, and data visualization programs (e.g., Tableau, Qlikview, Qliksense, Power BI).
• Req Knowledge of business (operational, clinical and financial) statistics and data analyses techniques.
• Req Expert knowledge in Python, R, and/or SQL software programming
• Req Ability to manage, analyze, and derive clinical and operational insights from health system information technologies.
• Req Strong analytical thinking and problem solving skills.
• Req Demonstrated leadership capabilities, including but not limited to: o Developing dynamic, constructive working relationships and partnerships with operational and clinical partners. o Excellent interpersonal skills (negotiation, listening and communication skills) characterized by effective interactions with a diverse range of internal and external constituents, stakeholders and audiences. o Relationship driven, consultative, a team player, able to effectively lead process improvement initiatives. o Possesses a good understanding of Business Intelligence tools, technology platform, and related systems to handle queries about clinical and business data/analytical solutions. o Be adept at presenting technical materials to a non-technical audiences, applying human factors principles and user centered design principles, understanding user workflows, applying statistical methods latforms such as Qlikview and Tableau

Preferred Qualifications:

• Pref Master’s degree Degree (Health Administration, Nursing, Industrial Engineering, Analytics)
• Pref Expertise in data science, including machine learning approaches to produce predictive models;
• Pref Proficiency in statistical approaches;
• Pref Master level expertise in data visualization platforms such as Qlikview and Tableau

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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