Ensure quality and safe delivery of home health services 

Collaborates with intake, providing daily direction, managing referral volume based on staffing availability 

Provides oversight for liaison workflow to ensure timeliness of completion as well as identify education needs for field & liaisons, ensuring workflow needs and staffing skill sets are congruent. 

Ensure Start of Care compliance 

Focus on Outcome Monitors as assigned 

Implement quality improvement programs in the field 

Participates in all liaison/administrative on-call rotation, and patient staffing as needed to manage after hour’s team, staffing needs and patient related issues 

Manages on call calendar for internal & field staff 

Manages PTO, call offs & daily/weekly productivity review to ensure proper staffing coverage to meet the needs of the business in the field and internally 

Completes field visits as needed 

Participates in managing cost of good working with monitoring supply costs, overtime, staffing, bonuses and visits per episode 

Collaborates with billing department to address authorization pro bono requests & ensures patient contact regarding authorization exceptions 

Performs new and ongoing liaison training as defined by the Administrator 

Manages staffing budget, at the direction of the Administrator to include: overtime & bonus oversight; reporting budget exceptions to Administrator; payroll entry of field staff bonuses; review and approve liaison timecards 

Provides Administrator/DON with objective data related to internal and field employee performance evaluations 

Maintains positive working relationships with referral sources including physicians, hospitals, skilled facilities, assisted livings and families 

Assist with monthly Case Manager, Nurse and Therapy meetings 

Reviews clinical documentation in accordance with agency protocol and Medicare/Federal guidelines 

Process complaint workflow reporting staffing trends, neglect, abuse or theft to Administrator for resolution & follow up 

Completes field clinician check-in reviews timely  

Maintains active RN or PT license in state of employment 

Participates in in-service program development 

Consistently demonstrates core values and maintains a professional appearance as a representative of the company 

Understands, implements and practices policies and procedures for agency operation 

May act as back-up Administrator, as needed 

Arrives at assigned location on scheduled work day. Works according to designated hours and on-call as needed in office and field nursing responsibilities. 

Current applicable license as an RN or PT. Knowledgeable with nursing/therapy best practices and the scope of practice for a nurse/therapist as outlined by the state for its licensed nursing/therapy personnel. 

Utilizes computer and phone continually to maintain constant contact with field staff, physicians, referral sources, internal staff and other departments. 

Knowledge of ASHN billing, authorization, intake, clinical review & workflow processes. 

Performs assigned duties with use of computer and phone. 

Completes and submits all required documentation within specified company requirements. 

Dexterity & vision to complete documentation on computer. 

Other duties as assigned. 

Responsible for the day-to-day management of field staff 

Interviewing, hiring, training and termination of department personnel 

Provides consistent coaching and provides challenge and opportunity to direct reports 

Supervises direct reports with consistency and clarity of expectations 

Completes yearly evaluations in an accurate and timely manner 

Performs coaching, counseling and discipline as needed 

Works with direct reports to ensure employee satisfaction and resolution of issues and concerns 

Timecard management 

Minimum of Three (3) years of experience as an RN or PT in an acute care setting 

Strong critical thinking skills with the ability to problem solve clinical needs 

Ability to create positive impressions and communicate with a variety of people 

Exemplary communication skills and customer focus 

Ability to remain calm, have patience and be accommodating 

Compassionate and caring while working with patients 

Ability to resolve conflict using conflict management skills 

Knowledgeable on nursing best practices 

Ability to make appropriate nursing judgments 

Ability to identify a situation and handle it with the best possible solution 

Detail-oriented and observant. 

Ability to resolve tough decision-making situations, providing direction to internal & field staff 

Ability to prioritize and be timely 

Ability to clinically triage the needs of the department to ensure team goals are met timely 

Takes advantage of available resources (individuals, processes, departments, and tools) to complete work effectively and efficiently 

Applies fact-based knowledge of technical skills and business understanding 

Ability to follow directions and work as a team member 

Valid driver’s license and auto insurance.