If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

As a Clinical Director- Critical Care Transport Team, you're accountable for the 24-hour operations of transfer center and Pedi Flite. The incumbent is responsible for clinical care delivery, leadership of Associates, fiscal stewardship of the department's resources, and for the creation of a positive clinical and associate work environment. The director contributes to the organization's and system's success in clinical outcomes, service to all customers (patients, families, physicians, and Associates), and to a positive financial state. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Director, Transport Services is accountable for the 24-hour operations of transfer center and Pedi Flite. The incumbent is responsible for clinical care delivery, leadership of Associates, fiscal stewardship of the department's resources, and for the creation of a positive clinical and associate work environment. The director contributes to the organization's and system's success in clinical outcomes, service to all customers (patients, families, physicians, and Associates), and to a positive financial state. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Clinical Operations: Is accountable for the assigned service areas 24 hours/7days. Responsible for the delivery of effective patient care through staff Associates. Leads development and implementation of strategies for the safety of patients. Responsive to the outcomes of clinical care by participation in the development and implementation of improvement solutions. Responsive to the outcomes of customer satisfaction by participation in the development and implementation of improvement solutions.
• Associate Management: Hires, coaches, develops, and evaluates the performance of associates. Works through Chiefs to ensure effective deployment of the care delivery system. Coaches Chiefs in leadership of associates. Creates positive work environments. Accountable for associate retention and engagement outcomes. Ensures effective and efficient use of human resources. Appropriately plans staffing and scheduling. Collaborates across appropriate system resources for education and development of Associates.
• Oversees and maintains program compliance with associate competencies and clinical requirements such as annual skills, cornerstone, and required certifications. Ensures each associate in Pedi Flite/Transfer center maintains licensing and certifications as required.
• Fiscal Management: Participates in planning activities regarding the services. Develops budgets for human, other operating and capital budgets. Effectively deploys the fiscal plan for the scope of responsibility. Understands and analyzes fiscal variances and initiates appropriate plans for management. Effectively uses data and outcome information from various systems and sources.
• Environmental Management & General Management of the Business: Ensures continued readiness regarding accreditation and regulatory requirements. Responsible for the general upkeep of the physical facilities and patient care equipment. Leads implementation of technology and other assigned projects.
• Professional Practice Leadership: Serves as professional role model for the discipline of Nursing, RRT, and Paramedics, and models high level professionalism through knowledge and actions. Completes high level professional designations, such as board certifications and takes an active role in professional leadership both locally and regionally.
• Transfer Center: Develops policies and procedures for call center operations. Responsible for training and development of associates. Addresses referring complaints as they arise. Supports and oversees supervisors of this business unit. Analyzes all aspects of transfer center/Pedi-Flite operations for potential improvement opportunities. Designs and recommends processes, systems, procedures, and operational changes to increase efficiency and effectiveness. Identifies and communicates potential business opportunities.
• Pedi-Flite: Supports strategic development of transport program. Supports and oversees supervisors of this business unit. Responsible for training and development of associates. Manages the pharmacy operations of the transport program. Works collaboratively with the Manager/Clinical Business Services for Emergency Services. Maintains vehicles in compliance to standards of City, State, and EMS Board and able to pass any and all inspections (s). Ensures any medication in inventory or on-board vehicles are current, secured, and those medications expired are discarded appropriately.
• Other duties as assigned.

Education/Formal Training Requirements

• Required - Master's Degree Healthcare Administration
• Preferred - Master's Degree Business Administration
• Preferred - Master's Degree Nursing
• Preferred - Master's Degree Respiratory Therapy

Work Experience Requirements

• Required - Clinical healthcare (acute or hospital) 5-7 years
• Preferred - Clinical management

Licenses and Certifications Requirements

• Required - Registered Nurse Tennessee - Tennessee Board of Nursing
• Preferred - Registered Nurse Mississippi - Mississippi Board of Nursing
• Preferred - Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board
• Preferred - Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care
• Preferred - Registered Nurse Arkansas - Arkansas State Board of Nursing
• Preferred - Registered Respiratory Therapist - Mississippi - Mississippi State Department of Health
• Preferred - Emergency Medical Personnel Arkansas - Arkansas Department of Health
• Preferred - Emergency Medical Personnel Tennessee - Tennessee Emergency Medical Services Division
• Preferred - Paramedic Mississippi - Mississippi State Department of Health

Knowledge, Skills and Abilities

• Must weigh 240 pounds or less, which includes flight gear of 10-15 pounds.
• Identified leadership competencies.
• Demonstrates leadership and influences others at multiple levels both within the organization and externally.
• Strong ability to communicate across diverse constituents including medical staff, management, associate, and external constituencies.
• Ability to understand and prepare complex written materials such as contracts, technical documentation and patient records.
• Use of PC and applications including word processing.
• Ability to use data, interpret reports, analyze, draw conclusions, and make appropriate plans.
• Proven skills in interpersonal relationships, planning, organizing, and follow-up.
• Exceptional verbal, written, and interpersonal skills; adept at presenting and facilitating communications to key stakeholders.

Supervision Provided by this Position

• Provides leadership and oversight for the associates assigned to Transfer Center and Pedi-Flite. Supervises associates directly or indirectly, as assigned.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently.
• The Associate is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• Frequent invasive and non-invasive patient contact.
• Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
• Ability to react quickly to emergency situations.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.