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Clinical Business Operations Representative 2

The University of Miami/UHealth department of Neurology has an exciting opportunity for a Full Time Clinical Business Operations Representative 2 to work in the UHealth Medical Campus. The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

• Assists the department in managing expectations surrounding pre and post patient care.

• Obtains or reviews all patient demographic information, insurance information and referral numbers.

• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.

• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.

Department Specific Functions

Clinical Support Responsibilities (70%):

• Answer phones, triage, and follow-through on messages and information requests from patients using UChart, as well as internal and external customers.

• Coordinate physician inpatient on-call schedule and outpatient clinic.

• Coordination of monthly Muscular Dystrophy Atrophy clinic

• Responsible for the scheduling and coordination of the physicians’ clinical schedule. 

• Work closely with Department’s clinical operations staff to ensure seamless coordination between the faculty members’ clinical activities and their academic/administrative work. 

• Coordinate and supervise appointments for VIP and international patients.

• Reviews patient demographic information, insurance information and referral numbers for accuracy while having patient on the phone

• Accurately records all data and maintains necessary records or files for future new patient appointment , relating to clinical care received via main fax machine, distribution of incoming faxes and mail.

• Scan outside medical records/documents into UChart to have them ready for patients next follow up appointments.

• Acquire the materials necessary for the patient visit including medical records and x-rays

• Communicates with patients regarding delays in schedule

• Respond to medical records inquiries on the in person, via fax, telephone and general medical records e-mail.  

• Proactively works physicians clinical scheduled to maximize time and manage capacity  

• Monitoring access to new appointments and management of any waiting lists for appointments.

• Upload external MRI,MRA,MRV and CT imagings when needed Manage the UChart Inbasket for assigned division.

Administrative & Academic Responsibilities (30%):

• Answer phones, triage, and follow-through on messages and information requests from internal and external customers

• Coordinate general and professional correspondence associated with the faculty members’ academic, research and clinical work. 

• Copy, fax and scan documents for distribution, filing, meetings, etc.

• Responsible for the scheduling and coordination of the physicians’ academic calendar including interviews, on and off campus meetings, lectures, conferences and departmental meetings, and special programs for patients and faculty.

• Greet faculty guests and visitors and arrange meetings rooms, etc. 

• Arrange catering for meetings as needed.  Coordinate activities with receptionist to ensure appropriate set-up and clean-up of events arranged by Division. 

• Prepare and submit leave requests and vacation/leave tracking forms as outlined by Department and University policy. Coordinate scheduling and travel for faculty CME presentations/speaking engagements. 

• Prepare and coordinate travel arrangements including reservations for hotels, air travel and other related arrangements. 

• Prepare and submit forms required for reimbursement of travel expenses, including but not limited to, gathering all pertinent receipts, preparation of BERF and submission of required information to administrative office for processing.

• Responsible for the maintenance, requisition and submission of supplies for division.  

• Make arrangements for changes or moving or repair of phones, computers, pagers, etc. as needed by faculty members.

• Update and submit renewals of licenses and DEA. Responsible for membership payments, as well as assist with initial credentialing, recredentialing and one time privilege. 

• Distribute updated documents to appropriate entities internally as well as externally. Maintain updated physician’s documentation

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• High school diploma or equivalent

• Minimum 1 year of relevant experience

Knowledge, Skills, and Attitudes:

• Skill in data entry with minimal errors.

• Ability to communicate effectively in both oral and written form.

• Ability to work independently and/or in a collaborative environment.

• Commitment to the University’s core values.

• Bilingual English/Spanish highly preferred.

Any relevant education, certifications and/or work experience may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

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