À propos de ce poste Clinic/Practice Assistant, Neurosurgery and Spine chez Mass General Brigham
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Are you a highly organized, customer-service focused professional who enjoys being at the center of a busy healthcare practice? Our Neurology and Spine team is seeking a Clinic/Practice Assistant to help create a smooth, welcoming, and efficient experience for patients from the moment they arrive through the completion of their visit. In this role, you’ll serve as an important point of contact for patients, providers, and care team members—helping keep daily operations running seamlessly.Location: 4 Centennial Drive, Peabody, MA
Schedule: 40 hours per week, Monday through Friday, during practice hours of 8:30 a.m. to 5:00 p.m. Hours are flexible.
What You’ll Do
• Welcome and assist patients, helping create a positive and professional experience.
• Schedule patient appointments, maintain appointment records, and support check-in and check-out processes.
• Answer phone calls, assist with routine inquiries, take messages, and help route questions appropriately.
• Support patient documentation by filing materials, printing schedules, scanning documents, and helping maintain accurate records.
• Assist with patient billing forms, co-payments when needed, and other front-desk responsibilities.
• Help coordinate information such as medical records, laboratory test results, prior authorizations, prescription refill messages, provider questions, and test result inquiries.
• Use scheduling, registration, and billing systems, and serve as a resource to others as needed.
• Support more advanced administrative functions such as surgical scheduling, schedule changes, or template blocking based on department needs and competency level.
Qualifications
- High school diploma or equivalent required.
- 2–3 years of office experience required.
- Strong customer service skills and the ability to communicate clearly with patients, providers, and team members.
- Proficiency with Microsoft Office and general office procedures, including filing, scanning, printing, copying, and faxing.
- Ability to manage phone calls, take accurate messages, and help resolve routine questions appropriately.
- Excellent organization, time management, and multitasking skills.
- Certified Medical Administrative Assistant (CMAA) preferred.
- Experience in a community-based medical practice preferred.
- Epic experience preferred.
Additional Job Details (if applicable)
Why Join Us?
This is a great opportunity for someone who enjoys helping others, staying organized, and being part of a collaborative outpatient care team. If you thrive in a fast-paced environment and take pride in creating a positive patient experience, we’d love to hear from you.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.71 - $24.94/Hourly
Grade
3
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.