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Job Description:

Are you an organized, detail-oriented professional who enjoys being at the center of a busy clinical environment? The Iowa State University College of Veterinary Medicine is seeking a Clerk III to support Equine Field Service and Farrier services within the Veterinary Medical Center.

In this role, you will help keep daily operations running smoothly by working closely with veterinary clinicians, clients, students, and hospital staff. From coordinating appointments and communicating with clients to supporting billing, student education, and clinical operations, you will have an opportunity to contribute to a wide variety of activities that support equine patient care and the educational mission of the College of Veterinary Medicine.

Schedule: Monday - Friday, 8:00AM - 5:00PM

What You'll Do

• Coordinate routine, recheck, and urgent appointments while balancing clinician availability, travel routes, service locations, and daily workflow.
• Serve as a key point of contact for clients by phone, email, and service messages, providing appointment information, schedule changes, discharge instructions, follow-up needs, and other service-related communication.
• Support accurate and timely billing by entering and reviewing charges, identifying missing or unclear charges, resolving discrepancies, preparing and distributing invoices, and assisting clients with billing questions.
• Maintain accurate patient and client records, account information, regulatory documentation, and other operational records.
• Coordinate supplies, inventory, equipment records, student employees, standard operating procedures, and other resources needed to support daily operations.
• Assist with clinical support activities such as sample submissions, pharmacy orders, patient callbacks, and other tasks as directed by clinicians.
• Support fourth-year veterinary student rotations, clinical courses, patient coordination, and educational materials.
• Assist with client outreach and research activities conducted by departmental faculty and staff.
• Maintain confidentiality and follow applicable hospital, university, legal, payment, and safety policies

Why Join Us?

This position offers the opportunity to be an integral part of Equine Field Service and Farrier operations within a veterinary teaching environment. You will work alongside veterinary clinicians and hospital staff while also interacting with clients and supporting the education of future veterinarians.

The variety of this position means each day can look different. Your organization and attention to detail will help coordinate clinical services, support clients, maintain accurate records, and provide the administrative foundation that allows clinicians, students, and staff to do their work effectively.

Preferred Qualifications

• Experience providing administrative support, preferably in a veterinary or medical clinical setting.
• Experience coordinating appointments, schedules, or service logistics.
• Experience with billing, invoicing, or financial account reconciliation.
• Experience providing client or customer service in a professional setting.
• Experience supporting veterinary education, student programs, or clinical training.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

Application Instructions:
To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following:

• Resume/Curriculum Vitae
• Letter of Application/Cover Letter

Why Choose Iowa State University?
Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:

• Retirement benefits including defined benefit and defined contribution plans
• Generous vacation, holiday, and sick time and leave plans
• Onsite childcare (Ames, Iowa)
• Life insurance and long-term disability
• Flexible Spending Accounts
• Various voluntary benefits and discounts
• Employee Assistance Program
• Wellbeing program

If you have questions regarding this application process, please email [email protected], or call 515-294-4800 or Toll Free: 1-877-477-7485.

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Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email [email protected].

General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.