At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

ALLIE Claims Customer Engagement is focused on transforming how we conduct claims business through innovative digital solutions. Our team identifies customer friction and partners with technology, UX, and Claims Customer Success to design and deliver customer-facing tools to drive a simple, connected, and empowered experience.

Key Responsibilities

• Analyze, understand and discover Allstate's current business processes, goals, and objectives.
• Identify opportunities for improvement, optimization, and reuse within the business architecture while adhering to design principles and user experience.
• Translate business requirements into technical specifications and guides the implementation of initiative, operating at the capability-level, in support of broader platforms, and develops functional systems flow to ensure the efficacy of new capabilities.
• Ensure execution of initiatives, proactively engaging with stakeholder groups to collect insights and feedback.
• Develop and maintain business architecture models, frameworks, and roadmaps, production, quality, and customer service goals.
• Guide the implementation of the initiative, collaborating with stakeholders to align business strategies with AI solutions, working with other product owners to ensure integration between capabilities within a platform.
• Use customer feedback, detailed market analysis, and data gathering to provide recommendations on decisions about product strategy and iterations.
• Engage in discovery/test and learn activities to quickly validate assumptions and capability or solution direction to achieve business results.
• Monitor and evaluate the effectiveness of business architecture solutions and make recommendations for enhancements as needed, performing process development, improvement, rollout, and integration activities, and optimizing process oversight with process agility.

Preferred Qualifications

• 4 year Bachelors Degree.
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
• 5 or more years of experience.

Supervisory Responsibilities

• This job does not have supervisory duties.

Travel

• Must be able to travel up to 10%.

This position is not available to Alaska, California, Hawaii or Washington residents.

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Skills

Compensation

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.