About Gramian

Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering tale solutions. With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.

Role Overview

Our client operates a large-scale enterprise communications environment supporting business-critical collaboration, telephony, and video-conferencing services.

We are looking for an experienced Cisco Collaboration & Video Conferencing Engineer with strong hands-on expertise across Cisco video conferencing, endpoints, telephony, SIP/H.323, and collaboration infrastructure. The role combines Level 2 operational support, troubleshooting, project participation, infrastructure health monitoring, vendor escalation, and local team coordination.

CONTRACT: short-term contract (up to 1 year)

LOCATIONS: On-site in Ottobrunn, Germany; Getafe, Spain; or Stevenage, United Kingdom

PROCESS: intro call + 2-step client interview process

Responsibilities

• Resolve Level 2 incidents across Cisco telephony and video-conferencing environments.
• Troubleshoot conferencing hardware, endpoints, peripherals, and collaboration applications.
• Support Cisco CMS, Expressway, B2B, and Mobile & Remote Access (MRA) environments.
• Maintain Cisco video endpoints including Room, SX, Personal, EQ, Webex, and Board series.
• Monitor infrastructure health and proactively identify operational issues.
• Participate in telephony and video-conferencing projects and upgrades.
• Respond to customer escalations and coordinate complex issue resolution.
• Escalate technical issues to vendors and Level 3 support when required.
• Support operations teams on an ad hoc basis.
• Coordinate the local team and promote knowledge sharing across the function.

Requirements

• Advanced hands-on experience with Cisco video conferencing, including CMS, Expressway, B2B, and MRA.
• Strong experience with Cisco video endpoints across Room, SX, Personal, EQ, Webex, or Board series.
• Advanced knowledge of Cisco telephony, including CUCM, Unity Connection, Jabber, and related components.
• Strong knowledge of SIP and H.323, collaboration security, and system administration.
• Understanding of video codecs, encryption, certificates, and licensing models.
• Experience with conferencing-room peripherals such as room navigators, displays, and Barco solutions.
• Working knowledge of VMware.
• CCNP Voice or comparable Cisco collaboration expertise.