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Role Overview

The Software Lifecycle Specialist  is responsible for driving customer value realization and adoption of Cisco software solutions across key Cisco portfolios including Networking, Data Center Networking,Security and Collaboration. The SLS partners closely with customers to understand their business objectives, ensure successful onboarding, accelerate use-case adoption, and maximize the return on investment from Cisco technologies.

This role acts as a trusted advisor to customers, ensuring they achieve measurable outcomes through the effective use of Cisco solutions while strengthening long-term strategic relationships.

Key Responsibilities

Customer Engagement & Success

• Build trusted relationships with customer stakeholders including IT leadership, architects, and operations teams.
• Develop and execute Customer Success Plans aligned with customer business goals and technology strategies.
• Serve as the primary point of contact for software adoption and value realization.

Software Adoption & Value Realization

• Drive adoption of Cisco software capabilities across the following portfolios:
  • Enterprise Networking
  • Data Center Networking
  • Security
  • Collaboration
• Identify and prioritize high-value use cases aligned with customer business outcomes.
• Monitor product usage, health metrics, and adoption KPIs to ensure customers achieve desired outcomes.
• Provide guidance on best practices to maximize platform capabilities.

Lifecycle Management

• Guide customers through the Cisco Customer Success Lifecycle including Onboard, Implement, Engage, Adopt, Expand, and Renew.
• Track customer milestones, adoption progress, and risk indicators.
• Proactively address adoption barriers and coordinate remediation plans.

Cross-Functional Collaboration

• Collaborate with Cisco and NTT Data  teams including Sales, Solution Engineering, Delivery, Technical Assistance Center (TAC), and Partners to ensure successful deployment and adoption.
• Coordinate resources to support customer use cases and technical enablement.

Customer Advocacy

• Represent the voice of the customer within Cisco to improve products, services, and customer experience.
• Identify opportunities for solution expansion and additional value realization.
• Support renewal and growth conversations by demonstrating realized business outcomes.

Reporting & Insights

• Track and report on customer adoption metrics, health scores, and success milestones.
• Provide regular business reviews highlighting value delivered, adoption progress, and future opportunities.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field.
• 5+ years of experience in Customer Success, Technical Account Management, Consulting, or IT Services.
• Experience working with enterprise networking, data center, cybersecurity technologies and Collaboration
• Strong understanding of software adoption strategies and customer lifecycle management.
• Excellent stakeholder management and communication skills.
• Ability to translate technical capabilities into business outcomes.

Preferred Qualifications

• Experience with Cisco technologies and architectures such as enterprise networking, SD-WAN, data center networking, and security platforms.
• Familiarity with subscription and SaaS consumption models.
• Experience using customer success platforms, telemetry data, and adoption analytics.
• Certifications in networking or security (e.g., Cisco certifications) are a plus.

Key Competencies

• Customer-centric mindset
• Strategic thinking and business acumen
• Technical credibility
• Data-driven decision making
• Collaboration and influence across teams
• Problem solving and proactive risk management

Success Metrics

• Customer adoption and consumption of Cisco software capabilities
• Achievement of defined customer business outcomes
• Customer health score and satisfaction (CSAT/NPS)
• Renewal and expansion opportunities
• Reduction in adoption barriers and operational risks

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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