JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

In this senior leadership role, you'll oversee all building systems while directing a team of engineers and technicians to deliver high reliability and performance. You'll serve as the technical authority and strategic partner to the Account Manager, ensuring seamless execution of the 52-week planned preventive maintenance program while maintaining the highest standards of safety and compliance. We're looking for a seasoned facilities leader who combines deep technical expertise with exceptional people management skills—someone who can optimize complex mechanical and electrical systems while developing high-performing teams. At JLL, we believe in creating opportunities to be remarkable, and this role empowers you to shape operational strategy, drive continuous improvement, and lead the critical infrastructure that powers our digital economy.

What your day-to-day will look like:

• Oversee the efficient operations and maintenance of all building systems including electrical distribution, UPS, generators, HVAC, fire protection, and building automation, while providing day-to-day training and technical development for operating staff
• Apprise the Account Manager of the operational status of the facility, any conditions affecting building services, and strategic recommendations for equipment performance, reliability improvements, and tenant comfort
• Work collaboratively with engineers and the Client Data Center Manager to ensure that the 52-week planned preventive maintenance activities are performed as scheduled and reactive tasks are completed to meet or exceed service level agreements
• Ensure that every shift is manned appropriately with qualified technicians for timely response should incidents occur, supervising and directing critical technicians while monitoring operation of electrical and mechanical equipment supporting critical operations
• See to it that the Critical Environment Management Program (CEM) is implemented consistently across all shifts, providing training and support aimed at expanding technician capabilities and ensuring all staff are properly trained to meet technical requirements
• Analyze the operational status of critical support facilities to determine operational issues and corrective actions required, recommend tech refresh and change-out of legacy equipment, and contribute to developing annual maintenance plans with scheduled equipment offline windows
• Manage budgets (OPEX & CAPEX) ensuring expenditure according to approved budget, ensure accuracy and consistency of reports, assist customers on ISO requirements and legal compliance, and provide acknowledgement and reward of good work accomplished by staff

Required Qualifications:

• Bachelor's degree and Registered Mechanical Engineer (RME) or Registered Electrical Engineer (REE) license, with 10+ years in trades or equivalent technical experience
• 10+ years of progressive experience in data center engineering, operations, and maintenance supervision with demonstrated leadership accountability
• Strong background in vendor management, procurement processes, contract negotiations, and managing service level agreements for critical facility equipment
• Expert knowledge in operations and maintenance of critical equipment including UPS systems, precision air conditioning units (PACU), fire detection and alarm systems (FDAS), and fire suppression systems (FSS)
• Deep understanding of Critical Environment Management procedures and proven ability to implement standardized processes across multi-shift operations
• Excellent interpersonal skills with ability to communicate complex technical information effectively through oral presentations and written reports to executive stakeholders
• Proficiency in computer applications including MS Office suite, Computerized Maintenance Management Systems (CMMS), and data analysis tools for performance reporting
  

Preferred Qualifications:

• HVAC and electrical engineering training with comprehensive exposure to mechanical systems, electrical power distribution, and fire protection systems specific to data center environments
• Basic Occupational Safety and Health (BOSH) certification or equivalent safety credentials (OSHA 30-hour, NFPA 70E, arc flash safety)
• Demonstrated eye for detail in all aspects of facility management with track record of maintaining Tier III or Tier IV uptime standards
• Proven people leader and services manager who builds high-performing teams through coaching, mentoring, performance management, and recognition programs
• Innovative mindset with experience driving optimization initiatives that improve service delivery, enhance quality, reduce costs, or increase energy efficiency
• Strong report consolidation and presentation skills with ability to deliver executive-level briefings and translate technical data into business insights
• Familiarity with Uptime Institute standards, ASHRAE thermal guidelines, ISO 50001 energy management, or industry certifications (CDCP, CDCE, DCEP) for data center operations

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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