About the role

As Chief Concierge at The Park Gstaad, A Four Seasons Hotel, you will lead the Concierge and Guest Services operation, delivering exceptional guest experiences through personalized service, destination expertise, and flawless execution.

Reporting to the Director of Rooms, you will oversee all Concierge services while inspiring your team to create memorable moments that reflect the legendary service standards of Four Seasons. From curating bespoke itineraries and exclusive experiences to building strong local partnerships, you will play a key role in positioning The Park Gstaad as a leading luxury alpine resort.

With a planned start date in February/ March 2027, this is an exciting opportunity to be part of the opening journey of a Four Seasons hotel and help shape the guest experience from the very beginning.

What you will do

• Lead, develop, and inspire the Concierge and Guest Services Team to deliver exceptional guest experiences.

• Oversee all concierge operations including guest itineraries, activity bookings, restaurant reservations, transportation arrangements, and special requests.

• Provide expert destination knowledge and personalized recommendations that enhance each guest's stay.

• Coordinate VIP arrivals, owner stays, long-stay guests, and special celebrations.

• Build and maintain strong relationships with restaurants, guides, transportation providers, luxury retailers, and local tourism partners.

• Ensure seamless collaboration with Front Office, Housekeeping, Spa, Food & Beverage, and other operational departments.

• Drive guest recognition, responsiveness, service recovery, and continuous improvement initiatives.

• Support budgeting, forecasting, and operational planning activities.

• Recruit, train, coach, and develop team members in line with Four Seasons standards and culture.

• Support hotel opening activities, seasonal readiness initiatives, and guest experience enhancement projects.

What you bring

• Minimum 5 years of leadership experience in Concierge operations within a luxury hotel, resort, or comparable luxury hospitality environment.

• Degree or Diploma in Hospitality Management, Hotel Management, Tourism, or a related field preferred.

• Proven ability to lead teams and deliver exceptional luxury guest experiences.

• Strong knowledge of luxury travel expectations and destination-driven guest experiences.

• Excellent communication, relationship-building, and problem-solving skills.

• Fluent English and German and/or French required. Additional languages are advantageous.

• Les Clefs d'Or membership or equivalent professional recognition is advantageous.

• In accordance with Swiss employment regulations, only candidates holding Swiss or EU/EFTA citizenship, or a valid Swiss work authorization, can be considered for this position.

What we offer

• Competitive salary and comprehensive benefits.

• Employee meals and uniform laundry service.

• Monthly Employee Recognition Program.

• Global career growth opportunities through Task Forces and Transfers.

• Employee Travel Program after 6 months.

Schedule & Hours

• Full-time position with flexibility for evenings, weekends, and holidays per seasonality.

• Seasonal operation with primary opening periods from June to September and December to March.