Job Title: Customer Fulfillment Center Manager

Department: Commercial Business

Reports To: Commercial Fulfillment, Sourcing & Operations Manager

Exemption Status: Exempt (Salaried)

About Westlake Ace Hardware

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:

Service, Passion, Respect, Integrity, Teamwork and Excellence

General Job Summary

The Commercial Fulfillment Center Supervisor will help support all facets of online, inside and field based sales requiring customer fulfillment and service outside our normal retail operating model.

Essential Duties and Responsibilities

Fulfillment Center Operational Duties

• The Commercial Fulfillment Center Supervisor is knowledgeable about and capable of working within existing Westlake systems. Critical to the success of this position, are a clear understanding of product ordering, receiving, special sourcing, inventory management, maintaining minimum presentations, filling and delivering larger volume sales orders.
• In cooperation with the Business Development Manager and stores, the Commercial Fulfillment Center Supervisor will manage the correct ringing of sales to any store which owns an account that is being fulfilled through the Fulfillment Center.
• The Commercial Fulfillment Center Supervisor will be responsible for all Fulfillment Center operations including handling all incoming orders, picking, packing and delivering of product to customer sites along with reordering and restocking product as needed.
• The Commercial Fulfillment Center Supervisor will assist in the recruitment, hiring, training and leading the Fulfillment Center team.

Sales and Account Development

• Sales growth and account development will be a natural by-product of the fulfillment center activities. Commercial Fulfillment Center Supervisors will coordinate with all store General Managers and their teams along with the Business Development Manager to grow sales based on realization of sales opportunities.
• Commercial Fulfillment Center Supervisors will have regular and direct contact with commercial customers via phone, email, online, deliveries etc. This contact will serve as a conduit to grow sales based on customer needs and the overall demand cycle of these customers.
• Perform other related duties and special projects as assigned.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING - In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people—our strength is being helpful.
• EXCELLENCE - Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE - Love the people, love the work and love the results.
• INTEGRITY - For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE - We recognize that we are blessed to be in the business of serving others.
• HUMILITY - We strive for greatness with a humble, modest and respectful attitude.
• TEAMWORK - We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that... Together, We are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent required.
• Understanding of retail operations, inventory management and business fundamentals.
• Refined interpersonal skills to engage with others, solid negotiating and conflict resolutions abilities.
• Able to foster teamwork and collaboration.
• Can motivate others both internal and external to perform enthusiastically.
• Must have excellent communication, written and verbal, and attention to detail and follow up.
• Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
• Ability to work independently with little or no supervision.
• Ability to work flexible hours.
• Must have excellent follow through habits and professionalism.
• Valid driver’s license and good driving history.
• Travel as required.
• Standing, walking, lifting (up to 50lbs.) and climbing.