Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

The Certified Medical Assistant (CMA) has duties and responsibilities related to patient care in the ambulatory clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The CMA functions under the direct supervision and authority of the physician when performing clinical tasks during patient care. The CMA reports to the clinic manager, who is responsible for the administrative supervision, staff development, and orientation of the CMA to the area's policies and procedures. The CMA must demonstrate competency in all skills related to the performance of patient care. The MA maintains an inventory of examination/procedure room supplies, assists in the organization of efficient patient flow, and organizes the clinic environment to assure patient safety. The CMA demonstrates problem-solving skills as they relate to patient care activities, provides guidance for and acts as a role model for CMAs in the clinical area.

Responsibilities:

• Obtains and records vital signs, patient history and chief complaint

• Confirms and clarifies written orders prior to implementation of delegated tasks.

• Monitors and uses principles of aseptic techniques and infection control when performing clinical duties and tasks.

• Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice, Policy and Procedures.

• Provides appropriate patient education, health information, and community resources as directed i.e. clinic policies, medications, and management of disease, home treatments and special diets, testing and procedures.

• Works with healthcare team to assure smooth and efficient patient flow and clinical operation.  Problem solves obstacles to throughput process and notifies clinic manager and nurse supervisor of patient wait times.

• Assists the provider with exams and minor office surgery

• Performs phlebotomy, immunizations, lab specimens collection and basic screening and lab tests

• Changes dressings, apply bandages, removes sutures and other first aid procedures

• Maintains supplies, equipment, stocks and sterilizes instruments

• Performs accurate, legal and ethical documentation at all times.  Performs chart review prior to clinic visit to obtain historical data. (scrubs charts)

• Monitors patient status recognizes and reports abnormal findings or changes in condition.

QUALIFICATIONS

• High School Diploma or GED

• Current American Heart Association BLS Certification

• Current Medical Assistant Certification by an approved National Examination Agency required:

  • The Certified Medical Assistant (CMA) certification from the American Association of Medical Assistants (AAMA)

  • The National Certified Medical Assistant (NCMA) certification from the National Center for Competency Testing (NCCT) 

  • The Certified Clinical Medical Assistant (CCMA) certification from the National Healthcare Association (NHA)

• Interpersonal and communication skills with patients, families, physicians and other health care team members in order to foster optimal quality of outpatient care

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work,  we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. 

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.