Personnel Certification Officer                     

TWI Certification Ltd

Location: Cambridge (this is a fully office based role on Granta Park)

Contract: 12 Month Fixed Term

Office Based Only: 5 days per week

Hours: Full time 36 Hrs per week

Job Profile: Entry Professional

Salary/annum: up to £29k pro rata

Reference number: JR100950

Closing Date: 31 October 2026

Description of role:

We are seeking a detail-oriented and professional Certification Officer to join our team. This role is pivotal in ensuring the smooth running of our application and verification processes. You will be a primary point of contact for enquiries and play a crucial part in maintaining the integrity and confidentiality of our certification data.

Key Responsibilities

• Responding promptly and professionally to enquiries via email and telephone.
• Accurately processing application paperwork for both physical archiving and digital storage.
• Verifying certifications upon request and investigating discrepancies as required
• Processing exceptional cases with care and attention to detail.
• Maintaining strict confidentiality of all sensitive materials and data.

About You

The ideal candidate will be highly organised, possess excellent communication skills, and have a strong commitment to accuracy and confidentiality. Experience within a certification, compliance, or administrative role is desirable but not essential, provided you demonstrate a willingness to learn and adhere to established procedures.

To Apply

If you are a meticulous individual looking to contribute to a respected organisation, we encourage you to apply. Please apply with your CV and a cover letter detailing your suitability for the role and your preferred working pattern (full-time or part-time).

For further details, please follow the Job Description link below:

https://www.twi-global.com/pdfs/careers/JR100705-Certification-Officer-Job-Description-Nov-2025.pdf

Travel:

UK only

About us:

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement:

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential.  We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Inclusion:

We recognise that it’s the differences of our people that gives us our competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme:

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace.  The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.

If you require any additional support during your application, interview or any other aspect of our recruitment process please reach out to [email protected]

Why work for TWI?

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holiday’s), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

Working hours:

36 hours per week (full time), 8.30am -16.30pm Monday to Thursday (finishing at 16.15pm on Friday). Part-time and hybrid working available in some roles.

Artificial Intelligence:

At TWI, we want you to know that your application is in good hands. We do not use AI tools or automated systems to review or sift through applications. Instead, every application is personally reviewed by the hiring manager. We believe in being open and transparent with our candidates, and we’re committed to giving your application the attention it deserves.

TWI Values:

Our six values provide a point of reference for the way we expect our people to operate and behave.

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility: Achieving our objectives and personal development
• Innovation & Expertise: Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus: Building trusting relationships with our customers